Research Lead, Financial Services Platform

Jakarta /
GoFinance – Research & Insights /
About the Role

As our Head of Research for the Financial Services Platform, you'll take the wheel in spearheading and managing a talent troop of researchers for Gojek's Financial Services vertical - GoFinance (or GoFin for short). Specifically, you'll oversee three pillars within this domain: consumer lending, merchant lending, and savings & insurance. Reporting to the Head of Customer Value Management, you'll collaborate with the Product, Design, and Marketing teams to develop research roadmaps, and utilize the research you find to lay out effective and well-tested product & marketing strategies. You'll inspire various internal stakeholders to incorporate and utilize research insights for their respective work, ensuring everyone is able make well-researched, data-driven decisions for the company.

What You Will Do

    • Oversee and manage research project portfolios across GoFin
    • Collaborate with product, design and marketing leadership in developing product and marketing strategy as well as operationalization of the team
    • Advise and inspire stakeholders in incorporating research insights into their respective work
    • Develop research roadmap in collaboration with product, design and marketing leadership
    • Develop and implement research operational budget and staffing
    • Design, execute, analyze, present, and advocate insights from strategic/complex research projects done as an individual or team
    • Strategize and manage both team and individual growth of researchers

What You Will Need

    • At least 7 years of experience in conducting research, especially relating to building new products and services
    • Deep understanding of qualitative and quantitative research methods
    • Prior experience working within a product engineering-centric, cross-functional team
    • Strong English communications skills
    • Ability to collaborate and influence a group of remote, inter-country stakeholders

About the Team

Our Research & Insights team, a subsidiary of the larger GoFin team, is a small family of 6 researchers based in Jakarta, Indonesia. As a crucial component of the company's product & marketing strategy, we advocate for the use of research as a means to gain in-depth understanding of our customers, to solve issues that arise within GoFin, and to be a thought leader in the industry. Working alongside the Product, Design, and Marketing teams, we work to ensure that user insights are always at the heart of our product development and marketing communications. For instance, should you have a question about what factors entice users to continue using PayLater, we are your people! Currently, our team has been hard at work uncovering the perception users have for PayLater, which will help Gojek build a stronger customer lending proposition.

When we aren't busy digging through a sea of data and connecting various dots, you could probably find us playing badminton, swimming, jamming out to K-Pop, cooking up a storm in the kitchen, going on (safe) adventures around our city, or just being good-ole homebodies watching Netflix at home. While we may have different hobbies, one thing is certain: we're a tight-knit group who genuinely enjoys each other's company.

About Us

Gojek is a Super App. It’s one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and dozen other products. It is Indonesia’s first and only decacorn. It's also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'

Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business and MSMEs.

As of 2021, Gojek processed more than $9 billion annualised gross transaction value across all markets where it operates - in Singapore, Thailand, Vietnam and Indonesia. We have the largest food delivery product in Asia, (outside of China), and the largest payments wallet in Southeast Asia.

Our investors include Google, Facebook, PayPal, Sequoia Capital, Tencent Holdings among others.

Gojek is committed to building a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.