Technical Product Writer
Tel Aviv /
Product – Product /
Full-Time
Gong is one of Israel’s most valued private software companies. Our solution uses machine learning and AI to automate big parts of customer-facing roles. Over 3000 innovative companies like Google, Amazon, AT&T, Linkedin, Novartis, Appsflyer, Monday, Walkme, Taboola, trust Gong to power their customer reality.
At Gong, we’re building new-generation, machine-learning based software that automates big parts of customer-facing roles by “understanding” their conversations and related work.
Our solution guides sales professionals, coaches them on how to become better, performs tasks for them, and directs them to the best actions.
We’re growing rapidly and are seeking a highly motivated, experienced, Technical Product Writer to advance our product documentation architecture, strategy, & design. If you have a passion for technology and writing and you're excited to have an impact on a platform used by some of the biggest names in tech, we want to meet you! This is an opportunity to join a team that is defining its content strategy, with a vision towards creating a model that becomes the industry standard. You’ll be working for an amazing offering in a growing market, working with a team of experienced product managers, engineers, and designers. We aim to make content cool!
YOUR DAY TO DAY WILL BE:
- Creating and maintaining documentation for technical administrators to guide them through the process of integrating Gong with their systems
- * Learning the Gong platform and how its various systems integrate with
- customer data
- * Gathering the required information from various stakeholders
- * Determining the most effective way to provide this information to
- technical administrators in all their potential scenarios
- Working with product managers, engineers, and designers to create concise, clear, and helpful microcopy for our our integrations portal
- Monitoring internal and external feedback channels to help define customer needs and content priorities
- Providing feedback on UX/UI in the product areas you are responsible for
- Helping to establish and evangelize a cohesive language and unified voice across Gong assets and platforms
- Driving measurable data-driven decisions by monitoring analytics to know who’s visiting the help and why, and building strategic content
- Staying up to date with market trends and finding new ways to showcase content that fits our global audience
YOU MAY BE A GOOD FIT IF YOU:
- Have 5+ years of experience in content writing and architecture
- Have experience in documenting integrations, especially for B2B enterprise customers
- Have experience documenting information for security reviews, data flows, and system architectures
- Write in Mother-tongue English
- Have a proven innovative & creative flair and love to experiment in ways that are positive and resonate
- Can step into the shoes of our various customer personas, modify the tone and voice of your writing to match the customer and use case, and create content that’s meaningful for them
- Are positive, naturally-motivated, and energetic
- Are a quick learner & a natural researcher
- Work well in a team while maintaining your independence
Here at Gong, we like to encourage our employees to express their personality and identity (whether gender, ethnic, religious, or sexual), and we ensure fairness and equal opportunities.
If this consideration is important to you when choosing a work place, we'd love to see you with us.
