Store Manager - Topanga
Canoga Park, CA
RETAIL STORES – TOPANGA MALL /
Full-Time /
On-site
Good American is the first fully inclusive fashion brand that celebrates all dimensions of female power. Offering quality, style, and substance in every size — 00-32, we are committed to challenging industry norms by empowering all women to feel sexy and confident no matter their size or shape. The brand was launched in October 2016, by Emma Grede and Khloé Kardashian, to empower all women to celebrate their bodies with confidence by offering high-quality designs in all sizes. What started as the largest denim launch in history, has evolved into an iconic and inclusive fashion line of denim, ready-to-wear, swim, shoes and activewear.
The Store Manager is responsible for leading the store team to meet and exceed all sales and client experience expectations. In addition, this individual is a passionate brand ambassador who is responsible for promoting brand engagement with clients, partners and within their city. This managerial role will act as a key functional leader in the daily business operations of the store, including training and supervising employees, managing inventory levels and driving for results.
The Store Manager initially reports to the Vice President of Retail.
Responsibilities:
- Deliver weekly and monthly sales goals
- Uphold highest level of customer experience on a consistent basis
- Be an ambassador to the brand and promote the culture of Good American internally and externally
- Ensure store atmosphere upholds the image of the brand
- Ensure visual merchandising standards and operational functions within the store both front of house and back of house are achieved
- Ensure acquisition and retention of clients are key focuses and as such create and cultivate client relationships for the store and brand overall
- Solution oriented approach to finding resolutions to customer service issues
- Create and bring to life activations/ events in the store that seek client acquisition and focus on client retention/ development
- Build a local network of tastemakers, stylists, marketing, business partners who have an impact on local that will promote brand and build client loyalty and retention
- Create and maintain a positive work environment with teams and throughout store network including cross functional partners
- Attract and retain talent
- Continually coach, motivate, train and develop internal teams so they achieve performance goals and are set up for success with growth opportunities within the organization
- Lead performance management initiatives with store teams
- Attend and lead store meetings as required by the business (Store Level and Corporate)
- Continually ensure that work schedules are aligned with store goals
- Manage and resolve conflict in the workplace
- Ensure VM of the store is completed in accordance to VM guidelines, with a mindfulness of local business trends
- Ensure accuracy of overall physical inventory including regular Cycle Counts, inventory reconciliation and adjustments are completed in accordance to company guidelines
- Initiate and ensure completion of merchandise receipts and transfer requests
- Protect all company assets including cash handling, inventory, expenses etc.
- Additional projects/ responsibilities may arise in accordance with the needs of the business
Requirements:
- At least 4+ years of experience in a managerial position
- Experience within women’s apparel retail preferred
- Ability to effectively create, manage and adhere to deadlines
- Familiar with key retail performance indicators
- Adaptable, a sense of openness, active listener, and compassionate
- Advanced organizational skills, writing and communication skills
- Expertise in Microsoft Office 365 Suite
- Comfortable and savvy with computer technology, including PC and iOS devices
- Travel approximately 10% of the time
- Ability to climb ladders
- Ability to lift 25+ lbs.
Please note that this role requires to be onsite four days a week.
At Good American, we believe that a diverse and inclusive workplace drives innovation and success. We are committed to creating an environment where everyone feels valued, respected, and empowered to contribute their unique perspectives. We welcome applicants from all backgrounds and encourage individuals of all races, gender identities, ages, religions, sexual orientations, abilities, and veteran statuses to apply.
WE ARE B CORP CERTIFIED!
As our business has grown, so has our responsibility to our community, our planet, and our operations. Being B Corp certified means we will continue to prioritize people and the planet alongside profit.
