Project Specialist
Bentonville, AR
Client Support – Client Support /
Full Time /
Hybrid
About GoodLeap:
GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.
GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.
Summary:
The Project Specialist is responsible for managing a pipeline of uncompleted customer solar and home improvement projects within GoodLeap’s portfolio. In this role, Project Specialists will work with contractors, utility companies, AHJ’s, and customers to ensure all requirements are met for customers to operate their equipment. For solar customers, this equates to obtaining utility approval and Permission to Operate. Home improvement projects could require specific local permitting for project completion. Additionally, this role is tasked with researching and documenting utility and AHJ processes in new territories to streamline future application submissions.
Essential Job Duties & Responsibilities:
- Working with solar O&M companies to ensure systems pass the inspection phase
- Prepare and submit utility interconnection applications for solar projects
- Proactively work with utility companies and local AHJ’s to follow-up on existing permit and interconnection applications to ensure timely approvals
- Maintain ongoing customer communication and collect necessary signatures/documents
- Thoroughly research and document utility solar interconnection processes in specific regions
- Create and manage Salesforce cases for all active projects with a high level of accuracy
- Handle escalated customer interactions with care and help to create solutions for customer project issues
Required Skills, Knowledge & Abilities:
- Minimum of 1 year of experience in the solar or home improvement industry
- Intermediate Excel and CRM (Salesforce) knowledge
- Ability to demonstrate critical thinking skills
- Team player, collaborative, able to work with others
- Excellent written and verbal communication skills
- Familiarity with solar interconnections preferred
Compensation: $21 per hour
Additional Information Regarding Job Duties and Job Descriptions:
Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!
