Site Manager, Bailey's Crossroads, #645

Bailey's Crossroads, VA
Field Operations – Site Manager/MUSL - East /
Full Time /
Gopuff is seeking a Site Manager to join the Field Operations team. We are looking for a self-starting and entrepreneurial leader. The Site Manager role is an exciting and fast-paced role within Gopuff that requires drive, grit, positivity, and enthusiasm for the challenge. In this role, you will lead a local team of Shift Leaders and Field Operations Associates overseeing the facility’s operations as well as a team of independent Driver Partners. 
Ultimately, the success of the territory rests on your shoulders and is determined by your ability to execute and effectively lead a team that is hyper-focused on delivering a perfect experience for our customers. We put our customers first. 


    • Plans, directs, and is accountable for all facility operations including, deliveries, inventory, equipment, and systems
    • Drive improvements to key performance indicators (KPIs) such as: Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.
    • Training and coaching associates in the facility to work safely while following all standard work and processes.
    • Accountable to drive the financial performance of the site by ensuring that budgeted productivity, labor, and other expenses are achieved
    • Responsible for ensuring compliance with Gopuff and legal policies, procedures, and regulations for the warehouse by analyzing and interpreting reports
    • Implementing and monitoring Safety and Human Resource compliance, asset protection, safety controls, overseeing the safety of our people and products, operational and quality assurance reviews
    • Develop and implement action plans to improve performance, providing direction and guidance on executing Company programs and directing the management team in ensuring confidentiality of information, documentation and assigned records
    • Create and implement plans to improve the safety, culture and financial performance  of the facility 


    • 6+ years of experience with a fast-paced environment and leading a blended workforce of W2 and 1099 employees.
    • Retail, grocery, military, restaurant or equivalent experience
    • Bachelor’s degree, preferred 
    • Strong written and verbal communication skills
    • Strong skills with conflict resolution
    • Strong skills with team development and engagement
    • Proficiency in computer usage, email, and Google Suite
    • Ability to lead in an ever-changing environment
    • Proven track record of being a change agent with improving processes and efficiencies
    • Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends and/or holidays as needed by the business
    • Ability to stand, bend, reach and walk during shifts
    • Ability to lift up to 49 pounds