Site Reliability Engineer

San Francisco, CA /
Engineering /
Full Time
Before you read on, take a look around you. Chances are, pretty much everything you see has been shipped, often multiple times, in order to get there. E-commerce and parcel shipping volumes are exploding but so are customer expectations about shipping speed and cost. Managing shipping and logistics operations to meet increasingly exacting demands is an extremely hard endeavor, especially for SMBs who can be left in the dust by larger and far more sophisticated competitors. But this does not have to be so.

At Shippo, our goal is to level the playing field by providing businesses with access to shipping tools and terms that would not be available to them otherwise. We lower the barriers to shipping for businesses around the world, and move shipping from a pain point to a competitive advantage.

Through Shippo, e-commerce businesses, from fast-growing brands to mom-and-pop shops are able to connect to multiple shipping carriers around the world from one API and dashboard, and seamlessly run every aspect of their shipping operations, from checkout shipping options to returns.

Join us to build the foundations of something hard yet meaningful, roll up your sleeves, and get important work done everyday. Founded in 2013, and funded by top-tier investors likeD1 Capital Partners, Bessemer Venture Partners, Union Square Ventures, Uncork Capital, VersionOne Ventures, FundersClub, we are a fast-growing and proudly distributed Unicorn with hubs in San Francisco and Austin. We are also featured in Wealthfront’s Career Launching List  and Forbes’ Cloud 100 list of fast growing startups.

About the Role
As a Site Reliability Engineer, you are a hybrid software development and operations engineer who ensures that the Shippo services meet and exceed SLAs and are designed and built for scale and growth. You will work with other engineering teams to build services that are performant, scalable, automatable, measurable, and resilient to failure.

Responsibilities

    • Design, scale, and secure infrastructure to stay ahead of business needs through fault-tolerant architecture design, performance testing, profiling, and tuning, and capacity planning
    • Design, build, deploy, and maintain automation, monitoring, and alerting systems, as well as design, implement, and test disaster recovery solutions
    • Ensure scalability and maintainability through microservices adoption, decoupling of concerns and data model, queuing of jobs and application layering
    • Continue to build out and enhance our CI/CD pipeline for smooth and safe production releases via automated testing and verification
    • Verify and ensure performance and correctness of systems in response time and throughput
    • Participate in peer reviews and testing and contribute to automated test suites and in design reviews for new features, products, and systems
    • Participate in an on-call rotation

Requirements

    • Experience developing, managing and troubleshooting highly available distributed systems, including operational experience with Kubernetes
    • Deep expertise with at least one public cloud provider (AWS, GCP, Azure) 
    • Exceptional verbal, written, and interpersonal communication skills
    • Interest in and understanding of best-in-class security practices, and automation and testing methods
    • Familiarity with configuration and maintenance of common infrastructure components such as Postgres, Redis, Elasticsearch, and Hadoop
    • 3+ years of experience in software development
    • Deep understanding of customer needs and passion for customer success
    • BS or MS degree in Computer Science or equivalent experience

Bonus Points

    • Familiarity with configuration and maintenance of common infrastructure components such as Postgres, Redis, Elasticsearch, and Hadoop
    • Experience with service meshes (e.g. Istio)
    • 3+ years of experience in software development

Salary range reflected is an estimate of base pay and is for the primary location of San Francisco. Pay Range: $150,000 - $220,000. Base pay range may vary if an offer is made for work in a different location or a candidate with a different level of skill and experience.

Benefits and Perks

Medical, dental, and vision healthcare coverage for you and your dependents. Pets coverage is also available!
Flexible policy for PTO and work arrangement
2 weeks shut down during summer and winter
3 VTO days for ShippoCares volunteering events
$2,500 annual learning stipend for your personal and professional growth
Charity donation match up to $100
Fun team events outside of work hours - happy hours, “escape room” adventures, hikes, and more!