In 150 words or less, write an email to Mr. and Mrs. Smith. You are the front desk worker at a hotel, and Mr. and Mrs. Smith just called in to find out if they could upgrade their hotel reservation to a suite for the evening. Unfortunately, all the suites are reserved and you can’t accommodate their request. Mr. and Mrs. Smith are long-time customers of your hotel. Without offering them other incentives or complimentary items, write them an email that will keep their business for years to come.