Contractor Engagement Manager
Remote
SG&A – IC Compliance /
Full Time - Hourly /
Remote
USPack is a leading logistics provider custom built for the evolving needs of businesses in today’s same-day delivery world. At USPack our focus every day is to help brands and businesses win in the delivery economy. That’s why we keep our finger on the pulse of the latest trends and developments that impact our business and our customers’ businesses. That’s how we stay ahead. That’s how we help our customers win.
Find out more at: www.gouspack.com
At USPack, we know our people set us apart. And that’s why we do everything we can to invest in them and help them grow every day.We don’t put people in jobs, we work with them to develop long-term career paths that are rewarding, challenging, and fulfilling. We’ve built an inclusive culture where everyone has a voice and a sense of belonging. We value input, we demand collaboration, and we recognize performance. We work together, we play together, and we succeed together! Get on the path to a successful career that delivers more!
USPack’s Benefits for Full Time positions include:
• 401(K)
• Health Insurance
• Disability/Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
USPack’s Benefits for Part Time positions include:
• 401(K)
• Paid Sick Time
The Contractor Engagement Manager will be dedicated to assisting the advancement of USPack’s reputation as the company of choice to partner with for independent transportation service providers (IC’s, Master Contractors, Vendors, etc.). The Contractor Engagement Manager will develop and lead the implementation and the ongoing operation/management of programs, outreach initiatives, value add services, and process improvement, etc. in support of creating a best in class contracted driver experience. The department impact should increase loyalty in the driver network, decrease current contractor turnover, increase interest in the marketplace, increase contractor engagement with current contractor partners, and solidify USPack as the company of choice for Contractors in the same day logistics industry to partner with.
To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individual tasks shall include, but not limited to the following:
Essential Duties and Responsibilities
- Reduce driver turnover by contract stability and engagement programs, including:
- Compile and circulate data to internal team members geared to identify areas of higher contractor turnover within our company.
- Investigate, determine, and educate internal team members on the root causes for contractor turnover.
- Develop and Implement action plans and programs designed to have a positive impact on contractor turnover.
- Collaborate closely with Operations leadership and team members to successfully decrease contractor turnover.
- Design and drive the execution of strategy in support of organizational goals and objectives around the driver experience. This includes:
- Contract documents.
- Power BI database
- ICON sourcing database/ available contractor opportunities
- Compliance notifications.
- Lifecycle of IC Contract (procurement to contract termination).
- Knowledge of cross-contracting opportunities.
- Driver Pay issues.
- Receive/make calls and communications from contractors providing feedback related to their contract relationship with the company, or its customers. Perform intake functions, report on interactions and findings, track and identify potential trends, implement corrective action as needed.
- Identify, Promote, and implement solutions to improve IC’s experience with technology related to their service offerings.
- Foster team culture promoting partnership of the Driver Experience Team driving the best contractor partnership experience possible for all contracted drivers.
- Develop and implement directives and initiatives to standardize USPack processes related to the contracted driver experience across the nationwide footprint.
- Perform and track follow up with contractors as defined in spot-check and full audit circumstances to ensure the best ongoing partnership with USPack. Interact with the contractor network to review commissions, activity, customer, dispatch, and field operation interactions.
- Collect and record activity data for routine submission as requested.
- Perform other duties as assigned.
Knowledge/Skills/Abilites
- Strong communicator in all media forms with the ability to communicate with associates, managers, and leadership in group settings, or individually, at all levels.
- Well organized and highly detailed with a flexible attitude to be able to prioritize, manage a variety of simultaneous projects, and maneuver between tasks.
- Ability to pivot and reprioritize when requests for temporary focus on critical area(s) including but not limited to customer locations, geographies, etc. are made.
- Proficient in all processes and technology that IC’s must use daily.
- Highly proficient in the complexities of procurement and contractor loyalty.
- Proactive, resourceful, and collaborative. Ability to work and lead effectively in a fast-paced environment.
- Demonstrated customer service skills.
- Ability to use critical thinking skills to maximize resources and opportunities.
- Good problem-solving skills.
- Skilled collaborator with ability to work well and ability toparticipate and lead within multiple department team settings.
- Should possess excellent computer skills including Microsoft Office (word, excel, PowerPoint, outlook) with ability to compile complex spreadsheets, ability to draft presentations, and ability to create meaningful and concise communications.
Education/Experience
- High School Diploma or equivalent (GED) required. Bachelor's degree is preferred.
- 5+ years previousexperience in logistics, preferably in the same day/final mile space, with a contractor business model. This experience should include working closely with Independent Contractors in an Operations, Relational, or new business Implementation position.
- 3+ years previous operations project management or logistics leadership preferred.
Shift Days: Monday through Friday
Shift Hours: 8am - 5pm (Available to work extra hours, weekends, and holidays preferred.)
Pay Rate: from $65,000 to $70,000 annually Dependent upon experience level.)
Travel: On occasion (10 percent)
At USPack, our values are at the heart of everything we do, every day. They’re living breathing reminders of who we are, what we do and how we should treat those around us. They guide our actions, our interactions, and our decisions. They are what drive us.
We are:
Driven by integrity – We're driven by honesty, transparency, and trust. We know that actions speak louder than words. We hold ourselves to higher ethical standards that help build credibility and follow through on commitments. We believe that integrity isn't just a value, it's the compass that steers us toward success.
Driven by a passion for service – We’re driven by doing more, by empowering others to succeed. We’re proactive problem solvers. We live for a challenge and we love to help. We go above and beyond. For us, service is more than a mindset, it’s a way of life. It’s our passion.
Driven by collaboration – We’re driven by common goals, common understanding and uncommon communication. We start on the same page and work side-by-side, building momentum and measurable progress at every step along a shared path to success.
Driven by accountability – We’re driven by a fierce sense of responsibility. We know the buck stops with us and we take that seriously. We hold ourselves accountable to our clients, to our environment and to each other. We don’t just say it, we show it. We make it happen and we measure it.
Driven by innovation – We’re driven by what’s now and what’s next. For us it’s about never settling for the status quo. It’s about staying one step ahead and embracing change. It’s about pushing forward through shared ideas, new approaches, and new solutions to achieve things never thought possible.
If you'd like to join the USPack Services Team, fill out our online application, or reach out to our Recruiting Team for current job opportunities at: Recruiting(AT)gouspack.com
