Implementation Lead
Arlington, VA
Implementation /
Full-Time /
On-site
Company Description
Govini builds software that accelerates the Defense Acquisition Process. The Ark, Govini’s flagship product, combines commercial data and artificial intelligence into applications that solve challenges across the entire spectrum of Defense Acquisition, including Supply Chain, Science and Technology, Production, Sustainment, and Modernization. With the Ark, the Acquisition community eliminates slow, manual processes and gains the ability to rapidly imagine, produce, and field critical warfighting capabilities. The Ark transforms Defense Acquisition into a strategic advantage. Govini has offices in Arlington, Virginia, and Pittsburgh, Pennsylvania.
Job Description
We are seeking driven, outcome-oriented Implementation Leads to join our team. Implementation Leads are the ultimate experts on Govini products. They are embedded with software end users, and are responsible for their ultimate success; via workflow development, problem-solving, product configuration, and collaboration. Implementation Leads collaborate with Govini's Account Executives and the Product team to capture market demand and user needs for inclusion in Govini’s offerings.
To succeed in this job, you must understand people, care about technology, and have business acumen. You like people a lot and are eager to find ways to help them succeed. You are comfortable in large, classroom-style settings as well as engaging one-on-one with users. Regardless of the setting, you bring the conversation back to what matters for the end user and prioritize resources to ensure goals and needs are met.
This role is a full-time position located out of our office in Arlington, VA.
This role will require up to 50- 75% of travel
Scope of Responsibilities
- Plan and allocate resources, monitoring progress and keeping stakeholders informed through the project lifecycle
- Address Govini’s customers’ most pressing challenges and objectives by appropriately mapping capabilities and associated business benefits to tackle their needs
- Design and develop mission-specific product configurations such as dashboards and workflows
- Execute end-user support and engagement to proactively drive utilization of the product using targeted engagement strategies
- Address and solve user needs through the use of Govini’s platform and creatively develop solutions to difficult user problems
- Capture client feedback, surface user problems, and elicit user requirements to support the evolution of the Govini platform
- Serve as a customer advocate in driving industry best practices
- Help to drive and enable renewals and expansions
Qualifications
- U.S. Citizenship is required
- Bachelor’s Degree or higher
- At least 5 years of experience in user support or end-user engagement with a focus on platform and product utilization
- Subject matter expertise in key knowledge areas, such as national security strategy, federal budgeting and procurement processes, and government contracting
- Prior work experience interacting with and supporting DoD and/or national security senior leaders
- Tenure within the advisory services, software-as-a-service (SaaS), information services, analytic tools, or data analytics industries
- Background in market research and/or quantitative analysis
- Passionate about delivering an inspiring customer experience
- Excellent verbal and written communication skills
- History of working effectively in a team environment
- Willingness to work hard, be strategic, and do the right thing for the business
- Current possession of a U.S. security clearance, or the ability to obtain one with our sponsorship
- Experience in or exposure to the nuances of a startup or other entrepreneurial environment
- Experience with Product Management
- Software Implementation
- Proven expertise in delivering end-user training
- Basic quantitative skills such as Excel or R
Required Skills:
Desired Skills:
We firmly believe that past performance is the best indicator of future performance. If you thrive while building solutions to complex problems, are a self-starter, and are passionate about making an impact in global security, we’re eager to hear from you.
Govini is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
