Senior Salesforce Administrator #2421

Remote - USA or Raleigh-Durham, NC /
IT /
GRAIL is a healthcare company whose mission is to detect cancer early, when it can be cured. GRAIL is focused on alleviating the global burden of cancer by developing pioneering technology to detect and identify multiple deadly cancer types early. The company is using the power of next-generation sequencing, population-scale clinical studies, and state-of-the-art computer science and data science to enhance the scientific understanding of cancer biology, and to develop its multi-cancer early detection blood test. GRAIL is headquartered in Menlo Park, CA with locations in Washington, D.C., North Carolina, and the United Kingdom. GRAIL, LLC is a wholly-owned subsidiary of Illumina, Inc. (NASDAQ:ILMN). For more information, please visit

GRAIL is looking for a Sr. Salesforce Administrator on the IT Engineering team, to help build custom processes and applications using Salesforce's business configurable components, including related applications across the CRM environment. This individual should be a technical subject matter expert for Salesforce and related CRM applications and appropriate use with respect to the entire Customer Life Cycle.
This role will also be involved in specific enterprise CRM projects, engaging with stakeholders to understand their requirements and involved in the development, qualification, deployment and support of new systems and capabilities.

You Will:

    • Understand, protect, and extend core OOTB SFDC objects and functionality
    • Maintain high security, performance, and data integrity of SFDC objects and functionality while extending them with:
    • Approval Processes
    • Case Assignment rules
    • Custom fields on standard objects
    • Custom objects and fields 
    • External Objects
    • Flows
    • Formulas
    • Knowledge Base
    • Managed Packages (e.g. Apttus, Conga, Docusign)
    • Page Layouts
    • Profiles
    • PermissionSets
    • Role Hierarchy
    • Territory Management
    • Validation rules
    • Lead change control process that ensures no interruption to daily SFDC operations and ensures stakeholders are fully aligned with and aware of changes.
    • Collaborate with Analysts and Stakeholders to capture technical requirements for deliverables and set/update tenable timeframes for their implementation.
    • Create maintenance roadmaps/schedules for SFDC sandbox and production orgs.
    • Proactively fill technical knowledge gaps before and when needed.
    • Ensure Grail leverages new SFDC features as they become available. 
    • Fully leverage standard project management toolsets (JIRA, Smartsheets, Asana).
    • Provide strong analytical and problem solving skills. 
    • Support all phases of the SDLC by either Agile or Waterfall methods.

Your Background Will Include:

    • Advanced Salesforce Administrator certification or equivalent experience that includes at least two successful Implementations.
    • 6+ years Salesforce CRM implementation and application administration.
    • 3+ years building Salesforce declarative applications (e.g. Flows).
    • Bachelor’s degree or equivalent experience in Computer Science and database maintenance.
    • Experience with supporting regulatory compliance (e.g. SOX, HIPAA)
    • Business workflow such as HCP/Sunshine act, Medical CRM, Case Management etc., understanding across the customer lifecycle, document system configuration, workflows, and field/data maps.
    • Excellent written and verbal listening and communication skills.
    • Knowledge of MarketingCloud, Pardot, Conga/Apttus
At GRAIL, we don’t just work for ourselves and for one another—we work for humanity. Energized by our collaborative environment, compassion, and a sense of urgency, we’re dedicated to making a meaningful impact on people’s lives. This shared belief gives our team a sense of common purpose and builds camaraderie that makes our journey together its own reward.

While our focus is on finding a better way to detect cancer early, we never lose sight of our people. We’re committed to creating the best experience for everyone at GRAIL, helping ensure that each member of our team has comprehensive benefits and resources to thrive, both at work and at home.

GRAIL is an Equal Employment Office and Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. We will reasonably accommodate all individuals with disabilities so that they can participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Following extensive monitoring, research, consideration of business implications, and advice from internal and external experts, GRAIL has made the decision to require all U.S. employees receive the COVID-19 vaccines as a condition of employment. “Full vaccination” is defined as two weeks after both doses of a two-dose vaccine or two weeks since a single-dose vaccine has been administered. Anyone unable to be vaccinated, either because of a sincerely held religious belief or a medical condition or disability that prevents them from being vaccinated, can request a reasonable accommodation.