Staff Medical Billing Support Specialist

Remote - USA /
Finance /
GRAIL is a healthcare company whose mission is to detect cancer early, when it can be cured. GRAIL is focused on alleviating the global burden of cancer by developing pioneering technology to detect and identify multiple deadly cancer types early. The company is using the power of next-generation sequencing, population-scale clinical studies, and state-of-the-art computer science and data science to enhance the scientific understanding of cancer biology, and to develop its multi-cancer early detection blood test. GRAIL is headquartered in Menlo Park, CA with locations in Washington, D.C., North Carolina, and the United Kingdom. GRAIL, LLC is a wholly-owned subsidiary of Illumina, Inc. (NASDAQ:ILMN). For more information, please visit

The successful candidate will be responsible for planning, organizing and executing day to day billing and reimbursement operations (patient, client and third-party payors) in support of GRAIL, Inc.’ s CLIA laboratory testing services. The individual will have meaningful experience leading medical billing and collections while interacting directly with external customers including employer groups, medical institutions and patients. The candidate will serve as a liaison to our third-party billing partner and our management team while working closely with the Clinical Laboratory, Marketing, Sales, Finance and the Customer Service groups to ensure quality, accuracy and efficiencies within billing and reimbursement processes.

US based candidates only.

You will:

    • Accountable for the timely and accurate set up of customer/account, price and bill-type in our 3rd party billing system
    • Act as a liaison between GRAIL,LLC management and our billing partner.
    • Management and processing of patient and direct client bills as well as timely and effective collection of outstanding patient and direct client bill A/R.
    • Lead the charge to collection reconciliation process between our internal systems and that of our billing partner.
    • Assist in development and implementation of strategic plans focused on improvement in high priority areas and key performance indicators.
    • Improve revenue cycle workflow, efficiency, accuracy, reimbursement, and overall revenue control through operational and system enhancements and/or modifications
    • Supports revenue cycle management and other organisational leaders by generating of Ad Hoc reports as it relates to billing and its performance
    • Identifies and resolves patient, provider, department and insurance company concerns, requests and problems
    • Support internal controls and SOX compliance 

Your background should include:

    • Typically, a minimum of 5+ years of related experience with a Bachelor’s degree or equivalent experience.
    • Ability to lead multiple tasks to completion in a dynamic setting.
    • Strong attention to detail.
    • Demonstrated success in engaging with both internal and external customers.
    • Effective and professional communication skills and the ability to navigate meaningful questions and resolve complex problems.
    • Excellent verbal and written communication skills are required, including technical computer proficiency
    • Flexible, team-player with ability to develop standard methodologies for procedures on new assignments.
    • Experience in working in a remote setting.
    • Ability to work independently and handle tasks in a multifaceted and fast paced environment.

    • Preferred Qualifications:
    • Experience with SAP Business Objects a plus.
    • Significant experience with billing operations is needed, shown knowledge of billing compliance, experience with XIFIN RPM and experience with medical laboratory billing is helpful.
    • Experience with Google suites (Docs, Google Sheets etc) is a plus
GRAIL is an Equal Employment Office and Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. We will reasonably accommodate all individuals with disabilities so that they can participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Following extensive monitoring, research, consideration of business implications, and advice from internal and external experts, GRAIL has made the decision to require all U.S. employees receive the COVID-19 vaccines as a condition of employment. “Full vaccination” is defined as two weeks after both doses of a two-dose vaccine or two weeks since a single-dose vaccine has been administered. Anyone unable to be vaccinated, either because of a sincerely held religious belief or a medical condition or disability that prevents them from being vaccinated, can request a reasonable accommodation.