Equipment Technician IV - 1st shift - RTP, NC #3518

Raleigh, NC; Durham, NC
Research & Development – Lab Operations /
Full-Time /
GRAIL is seeking an Equipment Technician IV for the Engineering Operations team for the 1st shift (7 am to 3:30 pm) also (9 am to 5:30 pm). The Equipment Technician IV will support equipment lifecycle activities for GRAIL in-house Operations.  Activities may fall within the selection, installation, operation, or decommissioning phases of the equipment lifecycle and may include preventative and corrective maintenance, project work, repairs, calibration, improvements, qualifications, etc. The Equipment Technician IV will primarily interact with clinical operations, research, supply chain, procurement, and suppliers to ensure smooth running of our very complex operation system.  They are expected to be a self-starter, a good manager of time, work independently, and follow standards.  GRAIL’s testing volumes are scaling fast and require a dynamic and detail-oriented planner to help deliver our revolutionary test to as many people as possible.  

This is a full time, onsite position working in the Research Triangle Park, NC lab between the hours of 07:00 AM to 3:30 PM and 09:00 AM to 5:30 PM.
Positions are 8 hour shifts, 5 days a week. Positions are for Monday through Friday.
Work on holidays may be required.
Working hours may be temporarily adjusted due to training, travel, and other events.


    • Support routine and non-routine service provider visits, internal and cross-functional investigations, and software / firmware upgrades and assessments.
    • Maintain equipment lifecycle records in our Asset Management System for traceability and perform all work in compliance with CLIA/CAP, FDA 21 CFR Part 820, and ISO 13485 / 15189 requirements, and the GRAIL QMS (Quality Management System).
    • Perform on-site troubleshooting, recovery, debugging, repairs, and routine and non-routine maintenance of laboratory equipment, hardware, and systems.
    • Revise, update, and execute, test plans, IOPQ protocols, site acceptance testing (SAT), verifications, and standard operating procedures (SOPs) as needed.
    • Respond to the Engineering Operations support ticketing system in a timely manner, escalating where appropriate.  
    • Respond to environmental monitoring system alert notifications for cold storage units and laboratory temperature/humidity sensors in a timely manner, escalating where appropriate.
    • Provide technical training and transfer knowledge to fellow engineers/technicians and clinical laboratory operators.
    • Participate and adhere to GRAIL’s policies and guidelines.
    • Recommend and implement changes to ensure ongoing high-quality performance of laboratory equipment as part of the continuous improvement process.
    • Support identification of and solutions to the root cause of software and hardware discrepancies, deviations and non-conformances.

Preferred qualifications;

    • Strong industrial, electrical, and mechanical knowledge
    • 2+ years experience using Blue Mountain RAM or similar asset management software
    • 2+ years experience with Laboratory Information Management Systems (LIMS)
    • 2+ years experience with Manufacturing Management Systems (MES), scheduling software, or Customer Relationship Management (CRM) software
    • 2+ years experience performing equipment calibrations
    • 3+ years experience using acquired skills to perform a range of routine tasks in support of daily operations, under general supervision.
    • 3+ years experience carrying out work independently, in accordance with existing policies, protocols and instructions, with substantial discretion required.
    • 1+ years experience identifying and resolving situations in which deviations from standard practice may be needed and appropriate, in accordance with applicable regulatory requirements.
    • Firm understanding of how daily support tasks contribute to the success of operational goals.
    • 3+ years of related experience with an Associates degree or higher in a technical field, or equivalent military training. 

Physical Demands & Working Environment;

    • Regularly required to stand, sit, walk, climb stairs/ladders, kneel, crouch, and wear safety gear.
    • Occasionally work with dry ice or materials stored at very low temperatures.
    • Must be able to stand or sit for long periods of time. 
    • May be exposed to hazardous materials, blood specimens and instruments with moving parts, heating or freezing elements, and high speed centrifugation.
    • Must regularly lift and / or move up to 10 pounds.
    • Must frequently lift and/or move up to 25 pounds.
    • Must occasionally lift and/or move up to 50 pounds.
    • Travel may be required, up to 10% of the time.