Vice President, Portfolio Executive - East

New York, NY
Sales – Account Management
Full-time
About us:
Grand Rounds' vision is to create a path to great health and health care, for everyone, everywhere. Founded in 2011, the company provides an employer-based technology solution that connects members and their families to high-quality care. With Grand Rounds, employers get a personalized, high-performance network at scale, while their employees get the tools and support needed to navigate their care on their own terms.

Named Glassdoor’s Best Place to Work in 2019 and Rock Health’s 2018 Fastest Growing Company, Grand Rounds helps restore individual health and quality of life, and offers employers lower health care spend and higher employee productivity. For more information, please visit www.grandrounds.com.


Role Overview:

The Portfolio Executive (PE) is a strategic customer centric role that will enable Account Managers to deliver exceptional results to their stakeholders. The PE responsibilities include the following:


Account Management Responsibilities:

    • Provide executive sponsorship on select accounts
    • Lead one of three national Account Management teams

Serve as Executive Sponsor for 6-8 accounts:

    • Participate in strategy and quarterly meetings, along with AM
    • Partner with AM’s to cultivate customer relationships including senior benefit/HR Leader
    • Provide issue escalation support
    • Coach and support AMs on relationship health and revenue expansion opportunities
    • Leverage industry knowledge with customers

Lead Account Managers in the following areas for all accounts:

    • Implementation support
    • Annual Account Planning
    • Communication plans
    • Managing ROI and PG’s
    • Expansion opportunities
    • Renewal plans
    • Risk mitigation plans
    • Escalation support

Sales Responsibilities:

    • Support sales team/sales enablement team in proposal development
    • Participate in sales meetings as needed
    • Provide feedback on competitors
    • Ensure new contracts align with delivery capabilities and aligned resources

Internal Relationship Responsibilities:

    • Collaborate with internal teams (product, data analytics, engagement, care team) to share customer feedback and industry knowledge; contribute to the development of innovative solutions for customers
    • Advocate for process improvements in support of AM efficiency, improved customer engagement, and/or driving healthy outcomes for patients.

External Relationship Responsibilities:

    • Participate in appropriate external organizations and conferences
    • Coordinate with Partner Relations team and Sales to foster and manage relationships with consultants, brokers, carriers and other vendor partners
    • Be visible in the market as senior Grand Rounds leaders

Requirements:

    • 15+ years’ experience in healthcare industry preferably in customer-facing roles
    • 5+ years’ management experience
    • Experience managing demanding customers in a B2B environment
    • Successful track record managing customer relationships in multi-year contract cycles
    • Track record achieving customer renewal goals
    • Significant success with significant up-sell and cross-sell opportunities
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Grand Rounds is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Grand Rounds considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.