Quoting and Deal Desk Specialist - Salesforce CPQ
Costa Rica (Remote)
Sales - Non Quota – Sales - Non Quota /
Full Time /
Remote
The Company
Serving the People Who Serve the People
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
Want to know more? See more of what we do here.
The Salesforce CPQ Administrator will be an integral part of the Sales Operations team with a focus on offering guidance to Sales to drive deal execution while complying with company policies and procedures and managing risk. This role includes analyzing and structuring sales transactions to further our goals while reducing sales cycles in an effort to accelerate deal closure. This will be accomplished by meeting with Sales teams to identify Customer's critical business issues and assist in structuring transactions that meet both our requirements and Customer needs. This position will partner and collaborate with Sales, Pricing, Renewals, Customer Success, Legal and FP&A teams on proposed deals with a focus on ensuring that the organization is getting the best possible return on investment and that deals are in line with organizational strategy and internal policies.
What your impact will look like here
- Serve as trusted advisor to the Sales team and subject matter expert on deal operations, including structure, contracting options, pricing accuracy and approval processes.
- Engage early in deal cycles with the Sales Team to accelerate deal velocity by ensuring deals are structured, priced and processed efficiently and align to company policies.
- Act as the first point of escalation and approval on complex deal questions and non-standard requests. Serve as trusted advisor to the Sales team and subject matter expert on deal operations, including structure, contracting options, pricing accuracy and approval processes.
- Responsible for the handling of day-to-day queries from groups including, sales, sales development and account management teams using quoting tools and/or CRM system.
- Generate accurate and timely quotes for products and services based on customer requirements, pricing guidelines, and business strategies.
- Collaborate with sales, finance, and product teams to understand pricing structures, discounting policies, and contractual terms.
- Evaluate non-standard quote configurations to identify relevant accounting, billing, and operational impacts and collaborate with internal teams to resolve.
- Maintain quoting databases and documentation, updating pricing information and discount schedules as needed.
- Serve as a central point of contact for deal structuring, pricing negotiations, and contract review.
- Analyze deal metrics, including pricing, margins, and profitability, to support decision-making and optimize deal outcomes.
- Partner with sales representatives to develop pricing strategies and resolve pricing-related issues.
- Facilitate deal approvals through cross-functional collaboration with sales, legal, finance, and other stakeholders.
- Document and administer approval matrix; ensure best practices are followed
- Work closely with sales operations, finance, legal, and other departments to ensure alignment of quoting and deal desk activities with overall business objectives.
- Provide training and support to sales teams on quoting tools, processes, and pricing guidelines.
- Act as a subject matter expert on quoting and pricing matters, offering guidance and insights to internal stakeholders.
- Assist the Sales & Pricing Operations teams with process and system improvements, handle sales training, ad-hoc projects and other team enablement needs
- Identify opportunities to streamline and automate quoting and deal desk processes, leveraging technology and best practices.
- Implement controls and procedures to ensure accuracy, consistency, and compliance with regulatory requirements.
- Monitor key performance indicators (KPIs) to track quoting efficiency, deal velocity, and revenue realization.
You will love this job if you have
- Experience with Salesforce CPQ is a must.
- Bachelor's degree in business, finance, technical or related field
- 3+ years of experience with Deal Desk, Sales Operations, Pricing, Finance, or similarly related role within a SaaS company
- Prior work in cross-functional environments, with demonstrated ability to build strong relationships with sales and related teams
- Ability to juggle multiple high priorities, meet deadlines and work independently in a fast paced, sometimes ambiguous environment
- Strong analytical and organizational skills
- Excellent interpersonal and communication skills and willingness to learn
- Proficiency in MS Office Suite (especially MS Excel) required
The Team
- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.
The Culture
- Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.
Security and Privacy Requirements
· Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
· Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.
Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!
The Team
- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.
The Culture
- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
a part of our journey.
- A few culture highlights include – Employee Resource Groups to encourage diverse voices
- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
sometimes difficult issues ranging from mental health to work-life balance and current affairs.
- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee
population
The Impact
- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.
Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.
