Consultant, Data & Insights
Costa Rica (Remote)
Professional Services – GXG /
Full Time /
Remote
The Company
Serving the People Who Serve the People
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
Want to know more? See more of what we do here.
The Granicus Experience Group (GXG) is Granicus’ in-house digital agency, a cross-functional team of strategists, analysts, communicators and Granicus technology experts focused on customer experience and digital communications. We leverage best-in-class human-centered practices and a design-thinking approach to help our federal, state and local government customers better connect with the people they serve. We discover better insights, build better experiences, and achieve better outcomes.
GXG is a fast-growing agency at a high-growth tech company, seeking a Data & Insights Consultant tooperationalize, analyze and measure the performance of digital campaigns and user journeysacross multi-channel communications.This role is ideal for someone who thrives at turning complex data into clear, actionable insights that drive strategic decision-making for our clients.
Our Data & Insights Consultants analyze qualitative and quantitative data to assess campaign performance and audience behavior, which they build into custom reports and dashboards that communicate insights clearly and effectively. You will develop data-driven narratives aligned with our clients’ digital communication goals and provide actionable recommendations that enhance outreach strategies and improve user experience.
Strong candidates arestrategic thinkers with a passion for understanding customer behavior and proficiency in interpreting data from email, web, social media platforms, and client systems. Candidates should have experience collaborating with multidisciplinary teams on how best to demonstrateimpact to our customers.
Top candidates are both analytical and creative, comfortable with numbers and storytelling in dashboards, and confident presenting to stakeholders.
What Your Impact Will Look Like Here:
- Design and build dashboards and reports that integrate data from multiple sources, presenting a cohesive story of campaign performance and user behavior across the full customer journey.
- Ensure accurate tracking, quality assurance, and performance reporting across all digital communication touchpoints.
- Mine, analyze and synthesize data sources using a variety of tools and techniques to generate clear, objective, and actionable insights, under limited supervision.
- Collaborate closely with cross-functional teams, vendor partners, and clients to define reporting needs, operationalize measurement strategies, and drive optimization recommendations.
- Present data-driven findings inclear, compelling reports and dashboards tailored for non-technical audiences, including internal stakeholders and client teams.
- Monitor and resolve data quality and consistency issues to ensure reliable reporting and analysis.
- Collecting, compiling, analyzing, and interpreting data relevant to the organization's outreach metrics.
- Provide strategic input on analytical methodologies, measurement frameworks, and best practices.
- Support internal team efficiency by streamlining workflows and improving data processes.
You will love this job if you have:
- Proven experience developing reporting tools and dashboard visualizations;familiarity with tools like Amazon QuickSight and Tableau is a plus.
- Skilled in building reports using data from multiple databases and sources.
- Strong background in quantitative research and statistical analysis; experience with qualitative research is a plus.
- Expertise in analyzing digital communication data, including platforms such as the Granicus family of products, email marketing tools, web analytics, social media, surveys, and other emerging channels.
- Demonstrated ability to translate complex data into clear, compelling narratives aligned with client goals.
- Curious and motivated to stay current with trends in data analytics and the public sector.
- Comfortable leading client-facing workstreams focused on reporting and dashboarding.
- Experience and/or enthusiasm for working with governmentclients
- Advanced proficiency in Excel and a strong data-first mindset.
- Be hungry and passionate, thrive on new opportunities, have a collaborative spirit, and be committed to making a difference with communications and collaboration
- Passion for public service, citizen engagement, and communication.
- 5+ years of digital marketing analysis and dashboard building, working with external customers, preferably in a digital or consulting agency serving government or at a government agency with a focus on large communications programs
Security and Privacy Requirements
· Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
· Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.
Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!
The Team
- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.
The Culture
- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
a part of our journey.
- A few culture highlights include – Employee Resource Groups to encourage diverse voices
- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
sometimes difficult issues ranging from mental health to work-life balance and current affairs.
- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee
population
The Impact
- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.
Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.
