Implementation Sr Manager OneView (Costa Rica)
Costa Rica (Remote)
Professional Services – Implementation Services /
Full Time /
Remote
The Company
Serving the People Who Serve the People
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
Want to know more? See more of what we do here.
This Sr Manager role lives within the customer engagement arm of the Granicus’ OneView product family and is a key member of the Implementation Services (IS) team. This highly visible role helps is critical to the success of the consultant and existing / new customers as they transform their Customer Request Management experience.
As the Sr Manager, Implementation Services you’ll be an expert on managing Implementation Teams and Projects. The right candidate for this role is someone who is excited about, and has experience in, leading people. Demonstrated experience managing teams and working cross-functionally with a diverse group of stakeholders. Moreover, strong candidates will possess the ability to aggressively prioritize competing requirements and establish a path forward that is fit-for-purpose for the program’s current and future needs.
The Manager of the Granicus OneView Team will collaborate daily with their direct reports, project managers and trainers to ensure the OneView customer is provided with an implementation best suited for them.
What your Impact will look like
- Oversee Team Leads, Implementation and Technical Consultants who are responsible for government and municipal agency projects.
- Monitor team utilization within Project Management Software to ensure team is meeting 75% utilization.
- Set annual performance targets for individuals and the team and conduct performance reviews.
- Oversee the assignment of projects to Implementation Consultants.
- Provide executive leaders with the information needed to assess which proposals have the highest potential value, impact and strategic alignment.
- Provides transparency into the organizations backlog, providing visibility to work in flight, aligned to progress against defined scope.
- Monitors, maintains and reports program health (i.e., progress of feature completion, program predictability) with the purpose to provide transparency on program delivery of value.
- Proactively manages project risk and escalations through data-driven analytics and ongoing risk remediation efforts.
- Create a formalized & repeatable process to capture lessons learned and incorporate the learnings into future projects.
- Establish the client-facing structure, hiring, capacity planning and managing staffing requirements in line with pipeline development.
- Oversee training development and delivery within the implementation of projects.
- Contribute to the 30-60-90 Day Onboarding Delivery for new hires.
- Establish close working relationships with cross-functional teams (e.g., Product Management, Engineering & Sales) to continually drive improvement in the OneView platform and products.
- Coordinate with the Lead Trainer to develop and maintain implementation (client-facing) training programs.
You will love this job if you have:
- Experience with Microsoft Dynamics 365
- Technical Programming Knowledge on .NET (C#), JS and SQL preferred.
- Team Leadership & Development Experience: Ability to mentor, coach and effectively transfer expertise to others.
- Facilitation, Negotiation & Problem Resolution Skills: Ability to build a strong network and relationships at executive levels with technology and solutions, customers and vendor groups
- Communication: Strong communication, team dynamics, conflict resolution, and servant leadership skills
- Highly consultative, driving toward client-outcomes.
- Experience in a business analysis, change management or project management role
- Experience developing, managing, and preferably facilitating Train-the-Trainer program(s)
- Experience with large scale tech implementations.
- Possess high level of intellectual curiosity that drives you to ask great questions and seek supporting data to make decisions.
- Possess superior communication skills - oral, written, and visual (ex: process mapping/workflow)
- Ability to develop a long-term vision and break it down into specific, manageable deliverables that incrementally move a diverse team toward a common goal.
- Strong attention to detail and organizational skills.
- Ability to analyze business process/operations and create understandable KPIs that effectively measure key outcomes.
- Ability to travel, as needed (up to 30%)
- Strongly desired:
- At least 5 years of SaaS Software Implementation experience.
- At least 3-5 years of Software Implementation people management experience.
The Team
- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.
- Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
- Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.
Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
Security and Privacy Requirements
· Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
· Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.
Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!
The Team
- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.
The Culture
- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
a part of our journey.
- A few culture highlights include – Employee Resource Groups to encourage diverse voices
- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
sometimes difficult issues ranging from mental health to work-life balance and current affairs.
- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee
population
The Impact
- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.
Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.
