What your impact will look like here:

• Manage multiple website projects of varying scope and size for public sector clients 
• Own the customer communication, project scope, timeline, and budget
• Learn the tech well enough to provide consultation and technical support for those customers under your watch 
• Coordinate cross-functional teams to best serve our customers
• Oversee quality assurance, execution, delivery, reporting, and contract compliance for all project deliverables 
• Leverage company standard processes and tools for executing, tracking, and billing projects
• Maintain a proactive and consultative approach to executing customer initiatives, anticipating customer needs, and guiding decisions based on data and best practices 
• Support and consult Sales and Customer Success teams in pursuit of future opportunities 
• Survey and achieve consistently high customer satisfaction feedback
• Commit to maintain and exceed our standard of excellence in project management, deliverables, and personnel 
• Travel to client locations for onsite consultation approximately 3-6 days per month

You will love this job if you have:

• Minimum of 3 to 5 years’ experience overseeing or coordinating website projects
• Experience working with distributed/remote teams
• Enjoy managing simultaneous projects in a fast-paced environment
• Possess superior communication (oral and written) and analytical skills
• Familiarity with web usability, accessibility, and best practices
• Proficient use of project management solutions (Wrike preferred), CRM solutions, Microsoft Office suite, Prototype tools (Adobe XD), Accessibility/ADA/508 testing tools and link checking software


Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above, but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! 

Security Requirements:

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

• The Team
We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.
Add details about product family, team philosophy if any and culture.
 
The Culture
• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include –
• Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs.
• Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee population.


The Impact
• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.
The Process
• Phone screen – Speak to one of our talented recruiters to ensure this could be a fit.
• Assessment – Take a quick assessment (Don’t worry, we will prep you!)
• Hiring Manager interview – Talk to the hiring manager so they can learn more about you and you about Granicus.
• Panel interview – Meet more members of the team! Learn more and share more.
• Reference checks – Provide 2 references so we can hear about your awesomeness.
• Verbal offer – Let’s talk numbers, benefits, and culture and answer any questions.
• Written offer – Sign a formal letter and get excited because we sure are!


• Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.