Senior Experience Partner
United States (Remote)
Professional Services – Customer Experience Services /
Full Time /
Remote
The Company
Serving the People Who Serve the People
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
This senior-level role is responsible for managing high-value,
complex client relationships across the full customer lifecycle. This includes leading strategic pre-sales consultations, overseeing implementation and onboarding, and driving long-term client success through executive-level engagement, program optimization, and revenue growth. The Senior Experience Partner also mentors junior team members and serves as an escalation point for complex client issues.
What your impact will look like:
- Manage a portfolio of up to 30 high-complexity or high-value clients with ARR between $3 - $5M ARR.
- Lead strategic discovery sessions and contribute to solution architecture during pre-sales.
- Oversee implementation planning and execution, ensuring alignment with client goals.
- Conduct executive-level business reviews and develop long-term engagement strategies.
- Identify and drive upsell and cross-sell opportunities in collaboration with sales.
- Act as an escalation point for Experience Partner I and II team members.
- Mentor junior Experience Partners and contribute to internal knowledge sharing.
- Represent Granicus in client-facing presentations, panels, and strategic engagements.
You will love this job if you have:
- Deep understanding of customer success, digital transformation, and SaaS delivery models.
- Familiarity with public sector operations and government technology solutions.
- Knowledge of strategic account management and enterprise consulting practices.
- Strong leadership, mentoring, and coaching skills.
- Excellent communication, facilitation, and executive presentation skills.
- Proficiency in CRM systems (e.g., Salesforce), project management tools, and analytics platforms.
- Ability to work independently and proactively solve problems.
- Ability to build trust and credibility with clients and internal stakeholders.
- Ability to translate client needs into actionable strategies and solutions.
- Ability to manage large, complex client portfolios and influence outcomes.
- Ability to think strategically and align client goals with organizational objectives.
- Ability to resolve complex issues and lead cross-functional collaboration.
- Bachelor’s degree in Business, Public Administration, Communications, or relevant experience.
- 5- 7 years of experience in consulting, customer success, or enterprise account management.
- Proven track record of managing strategic client relationships and driving growth.
- Experience with SaaS platforms and digital tools preferred.
This role is typically performed on a computer using Zoom or Teams. The individual will be on camera throughout the day engaging with other employees and clients. The role is typically performed indoors within a home office environment. This role is typically performed while sitting or standing at a desk.
$88,000 - $98,000 a year
Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!
Security and Privacy Requirements
- Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
- Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.
The Team
- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.
The Culture
- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
a part of our journey.
- A few culture highlights include – Employee Resource Groups to encourage diverse voices
- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
sometimes difficult issues ranging from mental health to work-life balance and current affairs.
- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee
population
The Impact
- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.
The Benefits
At Granicus, we offer a competitive benefits package that allows employees to tailor benefits to their needs. Benefits listed below are for employees based in the U.S.
- Flexible Time Off
- Medical (includes an option that is paid 100% by Granicus!), Dental & Vision Insurance
- 401(k) plan with matching contribution
- Paid Parental Leave
- Employer-paid Short and Long Term Disability Insurance, Group Term Life Insurance and AD&D Insurance
- Group legal coverage
- And more!
Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.
