Communications Coordinator, GXG
Costa Rica (Remote)
Professional Services – GXG /
Full Time /
Remote
The Company
Serving the People Who Serve the People
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
Want to know more? See more of what we do here.
The Granicus Experience Group (GXG) is Granicus’ in-house digital agency, a cross-functional team of strategists, analysts, communicators and Granicus technology experts focused on customer experience and digital communications. We leverage best-in-class human-centered practices and a design-thinking approach to help our federal, state and local government customers better connect with the people they serve. We discover better insights, build better experiences, and achieve better outcomes.
GXG is a fast-growing agency at a high-growth tech company, seeking a Communications Coordinator for our Communications Practice Area to contribute to the design, development, and delivery of omnichannel campaigns and content to fit the unique needs of our customers. Our Communications Practice Area collaborates closely with our practitioners in experience design and data analysts to assess and improve the effectiveness of our programs over time.
The Granicus Experience Group (GXG) is Granicus’ in-house digital agency, a cross-functional team of strategists, analysts, communicators and Granicus technology experts focused on customer experience and digital communications. We leverage best-in-class human-centered practices and a design-thinking approach to help our federal, state and local government customers better connect with the people they serve. We discover better insights, build better experiences, and achieve better outcomes.
GXG is a fast-growing agency at a high-growth tech company, seeking a Communications Coordinator for our Communications Practice Area to contribute to the design, development, and delivery of omnichannel campaigns and content to fit the unique needs of our customers. Our Communications Practice Area collaborates closely with our practitioners in experience design and data analysts to assess and improve the effectiveness of our programs over time.
Candidates will have experience developing content for multichannel campaigns and/or websites, analyzing data to inform decisions, and working on large-scale or program-level projects for customers, preferably for government.
Communications Coordinators support the key message development, evaluation of current customer content and identification of optimization opportunities. They support efforts to develop, deliver and manage customers’ account configuration solutions to support outreach requirements for segmentation and personalization, aligned to reporting needs. Coordinators support the development of email campaign plans, A/B testing, campaign building, segmentation, and outreach tracking strategies.
Candidates must have a desire to be part of a data-driven, customer-focused, fast-paced team that loves the mission of improving the citizen experience and providing world-class service to government customers.
Who We Are:
- Human-centered design practitioners, understanding best practices, regardless of technology or use case, and always putting people at the center of our solutions.
- Digital content creators and strategists, applying best practices to key message development, evaluation of current client content, and identifying optimization opportunities.
- Data-driven thinkers, grounding our insights and recommendations for growth in measurable data and context.
- Innovators, leveraging design-thinking and other frameworks to keep our work fresh and help our customers adopt a mindset for change. We drive toward success with a spirit of experimentation and agility.
How We Show Up to Work:
- Demonstrate a polished, professional relationship with colleagues & customers.
- Assume positive intent.
- Be collaborative. Create space for and be open to different expertise and experiences.
- Be dependable and reliable for our customers and our colleagues.
- Be organized and manage your own workload.
- Be proactive. Be willing to jump in, not wait to be told.
- Be willing to try something new, not dependent on documented examples.
- Be empathetic. Consider the human experience, needs and motivations of our customers and our colleagues.
- Be open to feedback. Listen with the same passion with which you want to be heard.
- Be curious. Gather information and knowledge. Consider new ideas and approaches. Consider what you might not know.
Security Requirements:
- Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
Responsibilities:
- Support digital campaign execution for public sector clients across Granicus’ evolving suite of digital products, with a heavy focus on delivery across email, social media, SMS, and websites.
- Draft and send content for clients’ various email, SMS, social media, and web-based campaigns aligned to best practices for each communication channel.
- Incorporate plain language principles and storytelling techniques to ensure messages are easily understood and emotionally engaging.
- Participate in developing, delivering, and managing technical solutions to support outreach requirements.
- Ensure alignment of technical solutions with reporting needs, pulling data & insights to measure the effectiveness of campaigns.
- Maintain proactive approaches to executing customer projects, demonstrating initiative, and following best practices.
- Develop impactful calls-to-action (CTAs) and structure email content for readability using formatting techniques to enhance user experience.
- Analyze customer data for effective audience segmentation and implement personalized messaging strategies for targeted email and SMS campaigns.
- Design and execute A/B tests on subject lines, SMS copy, and content to optimize performance metrics.
- Monitor and analyze the performance of email and SMS campaigns, using insights to refine messaging and improve future campaigns.
- Become an expert on Granicus products and future product development by keeping abreast of new and upcoming enhancements to our platform.
Qualifications:
- 1+ years of email campaign support, preferably in a digital/social media company serving government or at a government agency.
- Strong understanding of email and web writing best practices, including adhering to proper reading grade levels and accessibility requirements.
- Demonstrated ability to write clear and concise email, SMS, and web copy, with a focus on concise messaging and engagement-driving efforts.
- Solid written, verbal, and presentation skills, with a passion for creative campaigns and content, preferably with customer-facing experience.
- Ability to create content across email, SMS, social, and web, guided by best practices for A/B testing and data-driven insights.
- Understand and use digital tools, technologies, and trends, leveraging those for customer success.
- Consistently perform against simultaneous projects in a fast-paced environment.
- Ability to be flexible in a changing work environment and work well under pressure.
- Enthusiasm for working with government. Passionate about public service, citizen engagement, and all things digital.
- Thrive in a fast-paced environment while demonstrating strong personal initiative and on-time delivery of project tasks and deliverables.
- Maintain awareness and understanding of government news, as well as digital communications and industry developments that apply to the position and responsibilities.
- Be hungry and passionate, have a collaborative spirit, and be committed to making a difference with communications and collaboration.
Security and Privacy Requirements
· Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
· Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.
Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!
The Team
- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.
The Culture
- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
a part of our journey.
- A few culture highlights include – Employee Resource Groups to encourage diverse voices
- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
sometimes difficult issues ranging from mental health to work-life balance and current affairs.
- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee
population
The Impact
- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.
Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.
