Sales Operations Analyst
Costa Rica (Remote)
Sales - Non Quota – Sales - Non Quota /
Full Time /
Remote
The Company
Serving the People Who Serve the People
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
Want to know more? See more of what we do here.
The Sales Operations Analyst will play a crucial role in supporting our sales leaders through data-driven decision-making and insights. This position involves, creating Salesforce dashboards, reviewing sales pipeline attributes, and some data cleanup. The ideal candidate will have experience in sales data analytics and a strong understanding of sales operations within a software or SaaS environment. This role will involve partnering with sales leaders to strategically analyze data and provide sophisticated insights that drive informed decision-making and enhance sales performance.
What Your Impact Will Look Like Here
- Maintain and ensure the integrity of sales data within Salesforce.
- Perform data cleanup and validation to support accurate reporting.
- Develop and manage Salesforce dashboards to provide actionable insights.
- Analyze sales data to identify trends and opportunities for improvement.
- Review and monitor sales pipelines to ensure alignment with business goals.
- Collaborate with sales teams to optimize processes and improve efficiency.
- Provide regular updates and reports to senior management on sales performance.
- Develop and maintain key performance indicators (KPIs) and dashboards to provide clear visibility into sales performance across various dimensions (e.g., product, region, segment, rep).
- Proactively analyze sales data to identify trends, opportunities, and risks, and communicate actionable insights to Sales leadership and other stakeholders.
- Conduct ad-hoc analyses to answer specific business questions and support strategic decision-making.
- Automate reporting processes where possible to improve efficiency and scalability.
You will love this job if you have
- Bachelor's degree in Business, Data Analytics, or a related field.
- 1-3 years of experience in sales data analytics or sales operations.
- Proficiency in Salesforce.
- Experience in a software or SaaS company.
- Strong analytical skills and attention to detail.
- Excellent communication and collaboration skills.
- Ability to work independently and as part of a team.
- Experience with data visualization tools (e.g., Tableau, Looker, Power BI).
- Strong proficiency in data analysis.
- Understanding of SaaS sales processes and pipeline management methodologies.
Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!
Security and Privacy Requirements
- Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
- Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.
The Team
- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.
The Culture
- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
a part of our journey.
- A few culture highlights include – Employee Resource Groups to encourage diverse voices
- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
sometimes difficult issues ranging from mental health to work-life balance and current affairs.
- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee
population
The Impact
- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.
Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.
