Sr. Design Services Engineer
Costa Rica (Remote)
Professional Services – Implementation Services /
Full Time /
Remote
The Company
Serving the People Who Serve the People
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
Want to know more? See more of what we do here.
OneMeeting (By Granicus) is looking for a passionate and dynamic Sr. Design Services Engineer to join our Design Services team as part of the OneTeam Implementation group. He/She will be responsible for providing technical services for both the Customer Support and Implementation Teams. This position will provide the technical solutions for front end web design, web and forms, template design, reports, internal tool, business workflow configurations. A successful candidate will rely on their attention to detail, technical knowledge, and passion for improving and learning to ensure outputs are delivered in the utmost quality and satisfaction.
What Your Impact Will Look Like Here:
- Provide support to client teams in numerous projects as well as existing customers through technical expertise.
- Develop, implement, and maintain front end applications with HTML, CSS, JavaScript, JQuery, and SQL while consistently meeting project deadlines.
- Create and maintain customer HTML forms, customer workflows, customer displays, manage customer configurations, and maintain word document templates.
- Create reports with SQL by utilizing SSRS report builder.
- Build scripts using C# for workflows.
- Maintain implementation tool using React.
- Conduct cross-browser and multi-device testing and performance optimization.
- Engage with cross-functional teams with varying levels of seniority and experience to support various programs and client needs and to understand requirements and provide estimates.
- Help determine best methods to perform tasks; complete projects and makes recommendations for future process enhancements as it relates to front end development and optimization.
- Perform standard reporting for management.
- Maintain detailed, organized documentation of client projects using a combination of Confluence, Azure and other tools.
- Provide timely, helpful, and thorough responses and resolutions to inquiries and requests.
- Assist customers with complex configurations.
- Troubleshoot complex forms/workflows/scripts/reports.
- Mentor junior engineers.
- Provide timely, helpful, and thorough responses and resolutions to inquiries and requests.
- Help determine best methods to perform tasks; complete projects and makes recommendations for future process enhancements as it relates to front end development and optimization.
- Participate in UAT/beta testing.
You will love this job if you have:
- Bachelor of Computer Science or relevant field/experience
- Strong knowledge of HTML5, CSS3, JavaScript, JQuery, SQL, C# & React
- Knowledge of Angular is a plus.
- Strong understanding of application programming interfaces (API)
- Familiarity with browser testing and debugging.
- Capacity to manage priorities and deadlines.
- Capacity to work in a rapidly evolving environment.
- Strong team player, analytical and dynamic and able to work independently.
- Ability to handle multiple tasks and meet deadlines.
- Initiative to actively seek opportunities to broaden knowledge and improve skills.
- Strong interpersonal skills with the ability to collaborate and work effectively with individuals,strengthening relationships to achieve the best possible solutions.
- Ability to understand the client’s needs and apply a creative and logical approach to identify solutions.
- Ability to communicate to customers.
- Ability to receive and understand directions, ask questions when appropriate, and manage time to work effectively and independently.
- Strong communication skills
- Demonstrated track record of on-time task completion.
- Service-oriented with quick response time to questions and emails.
Security and Privacy Requirements
· Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
· Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.
Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!
The Team
- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.
The Culture
- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
a part of our journey.
- A few culture highlights include – Employee Resource Groups to encourage diverse voices
- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
sometimes difficult issues ranging from mental health to work-life balance and current affairs.
- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee
population
The Impact
- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.
Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.
