Content Migration Specialist
Costa Rica (Remote)
Professional Services – Implementation Services /
Full Time /
Remote
The Company
Serving the People Who Serve the People
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
Want to know more? See more of what we do here.
The Content Migration Specialist will provide a critical contribution to the success of our clients’ website projects by migrating existing page content, images, and documents into a new govAccess website or intranet. As a Content Migration Specialist, you will learn and understand the govAccess platform and specifically the page templates and features to successfully create beautiful web pages. These pages will contain all the content on the current customer sites, and you will be responsible for assuring that the transition is done effectively, efficiently., and accessibly.
Essential Functions
- Migrate web content from the existing client website CMS (Content Management System) to the govAccess CMS, maintaining the content as consistently as possible
- Become familiar and stay up to date with web accessibility guidelines and compliance (i.e. WCAG) and implement those practices throughout the migration process
- Build basic product understanding and expertise with the govAccess platform
- Be familiar with the govAccess Help Center to answer your own questions about using the platform and best practices for the Content Migration process.
- Follow the directions of the Content Implementation Manager for each project, communicating questions or issues in a timely manner
- Keep project on time by quickly communicating concerns or delays and re-setting expectations where needed
- Aid in the improvement of the Content Migration process by communicating suggestions and ideas back to the Content Implementation Manager and larger Implementation team
- Be an ongoing advocate for the customer within govAccesss, and for govAccess within the customer organization Skills & Experience
- Comfort with/ability to learn software admin dashboards, cut and paste editing in a digital framework, and basic editing software (MS Word, etc.)
- Excellent verbal and written communication
- Strong attention to detail and a commitment to checking your own work
- Strong collaboration with team members and excellent communication, especially in a challenging/fast-paced business environment
- Ability to prioritize work and take direction and feedback well
- HTML proficiency and understanding of web structures preferred
How we will measure success
- Quality of content migrated, as judged by manager review as well as Customer satisfaction
- Timeliness of content migration and effectiveness of the communications throughout the project
- Team feedback regarding ability to co-work, collaborate, and build shared success
Security Requirement
- Responsible for “Company” information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of “Company” information assets in accordance with the company's information security program.
The Culture
- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include –
- Employee Resource Groups to encourage diverse voices
- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs.
- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
- We bring in special guests from time to time to discuss issues that impact our employee population
The Impact
- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.
