Manager, Infrastructure Engineering
Bengaluru
Cloud Platforms – Platform Engineering & Devops /
Hybrid
The Company
Serving the People Who Serve the People
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
Want to know more? See more of what we do here.
The Infrastructure Engineering Manager provides technical leadership to a team of Systems and Network Engineers and is also a strong technical contributor to the team. The team supports and maintains infrastructure hardware, software, and critical systems with a focus on security, availability, and scalability. The ideal candidate to lead the team possesses strong systems/network triage and troubleshooting skills as well as a successful track record for communicating and working effectively within a team and with other groups.
What your impact will look like here:
- Lead a team of up to 8 Systems and Network Engineers; define and manage individual and team goals and assess individual performance
- Assist technical Product Owners in managing the team's work, prioritizing, removing blockages and improving the team's overall efficiency
- Coordinate closely with Cloud leadership and Technical Product owner(s) to define roadmap requirements, estimate work, and track progress
- Help team members solve complex/urgent problems and develop overall infrastructure architecture
- Provide technical insight to executive decision makers regarding infrastructure capacity, security, availability and performance
- Follow infrastructure team processes and actively seek to improve them, especially as it relates to implementing automation of repeatable tasks
- Identify and fix problem areas in the existing infrastructure enterprise-wide
- Ensure that the team executes quality changes; perform code and change request reviews as needed
- Participate in an on-call rotation as a manager escalation point
- Support incident management with infrastructure resources and coordinate escalations with third-party infrastructure vendors
- Ensure that all infrastructure resources and assets are logged and monitored along with appropriate actions for events
- Balance short term needs with enterprise security, availability and financial goals
You will love this job if you have:
- You have 5+ years of relevant experience in infrastructure administration and engineering
- You have 5+ years of experience leading a team of technical engineers
- You understand security frameworks such as ISO 27001, NIST 800-53 and/or FedRAMP
- You have worked in a large enterprise environment, providing systems and/or network support
- You are passionate about technology and keep abreast of technical developments in your field
- You have a successful track record in building relationships with cross functional teams to drive results and remove roadblocks
- You are a clear and consistent communicator with demonstrated leadership skills
- You adapt quickly to a changing environment
Specific Infrastructure Experience:
- Virtualization and cloud computing (AWS, Azure. VMware)
- Network switches (Cisco)
- Load balancers (F5)
- Firewalls (Palo Alto)
- Asset monitoring tools (Firemon, LogicMonitor, Elastic)
- IDS/IPS (Palo Alto)
- DNS and IP Management (Infoblox)
- Server hardware (Cisco UCS)
- Network Storage systems (NetApp)
- Linux OS (Red Hat, Amazon Linux, Ubuntu)
- Windows Server OS
- SEIM tools (LogRhythm, Elastic)
- Container systems (Docker, Kubernetes, EKS)
- Security scanning tools (Nessus)
The ideal candidate has experience with several of following infrastructure technologies (bonus if your experience matches the specific products at Granicus in parenthesis):
Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above, but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!
The Team
We area globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.
The Culture
At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include –
- Employee Resource Groups to encourage diverse voices
- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs.
- Embracing diversity & fostering a culture of ideation, collaboration & meritocracy
- We bring in special guests from time to time to discuss issues that impact our employee population
The Company
Serving the People Who Serve the People
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
The Impact
We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.
The Process
- Assessment – Take a quick assessment.
- Phone screen – Speak to one of our talented recruiters to ensure this could be a fit.
- Coding – Take a quick coding test online.
- Hiring Manager/Panel interview – Talk to the hiring manager so they can learn more about you and you about Granicus. Meet more members on the team! Learn more and share more.
- Reference checks – Provide 2 references so we can hear about your awesomeness.
- Verbal offer – Let’s talk numbers, benefits, culture and answer any questions.
- Written offer – Sign a formal letter and get excited because we sure are!
Benefits at Granicus India
Along with the challenges of the job, Granicus offers employees an attractive benefits package which includes –
- Hospitalization Insurance Policy covering employees and their family members including parents
- All employees are covered under Personal Accident Insurance & Term Life Insurance policy
- All employees can avail annual health check facility
- Eligible for reimbursement of telephone and internet expenses
- Wellness Allowance to avail health club memberships and/or access to physical fitness centres
- Wellbeing Wednesdays which includes 1x global Unplug Day and 2x No Meeting Days every quarter
- Memberships for ‘meditation and mindfulness ‘ apps including on-demand mental health support 24/7
- Access to learning management system Say., Udemy Learning Premium account membership & many more
- Access to Rewards & recognition portal and quarterly recognition program
Security and Privacy Requirements
- Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
- Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.
Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.
