Carrier Relations Specialist
Minneapolis, MN
Operations /
Full Time /
Hybrid
Hi, we’re Gravie. Our mission is to improve the way people purchase and access healthcare through innovative, consumer-centric health benefit solutions that people can actually use. Our industry-changing products and services are developed and delivered by a diverse group of unique people. We encourage you to be your authentic self - we like you that way.
A Little More About The role:
We’re looking for a Carrier Relations Specialist. This role will be responsible for ensuring our members have a seamless experience as we coordinate their enrollments and payments with their selected Carrier. The Specialist understands how to navigate relationships and structures within Carriers and can support process enhancements at Gravie to strengthen those relationships. This person will play a pivotal role in supporting product and service developments that are changing the way consumer health plan needs are met.
You will:
● Nurture existing and establish new carrier relationships with the aim of improving and scaling enrollment processes.
● Support Carrier appointments in partnership with Compliance stakeholders.
● Maintain Carrier records through the use of Salesforce.
● Utilize data to analyze Carrier performance and support strategic business decisions.
● Address and resolve issues for assigned Carrier book of business.
● Partner with the Applications and Payments team on support requests.
● Demonstrate commitment to our core competencies of being authentic, curious, creative, empathetic and outcome oriented.
You bring:
● At least 2 years performing one of the following roles: sales, business development or account management
● Experience in health insurance industry
● A strong understanding of company strategy and vision, combined with a go-getter attitude.
● Experience in data analytics, process improvement and relationship management.
● Ability to successfully collaborate with other teams on various carrier-related projects and assist in Gravie’s enrollment-related OKRs (improving enrollment processes).
● Ability to organize and take ownership of carrier collateral.
● Ability to effectively communicate with kindness and tact, internally and externally.
● Demonstrated success getting results through collaboration.
Extra credit:
● Experience extracting and adding information in Salesforce.
● Experience with Tableau dashboard or similar.
● Bachelor’s Degree preferred
Gravie:
In order to transform health insurance and build a health plan everyone can love, we need talented people doing amazing work. In exchange, we offer a great overall employee experience with opportunities for career growth, meaningful mission-driven work, and an above average total rewards package.
The salary range for this position is $54,000 - $90,000 annually. Numerous factors including, but not limited to, education, skills, work experience, certifications, etc. will be considered when determining compensation.
Our unique benefits program is the gravy, i.e., the special sauce that sets our compensation package apart. In addition to standard health and wellness benefits, Gravie’s package includes alternative medicine coverage, flexible PTO, up to 16 weeks paid parental leave, paid holidays, a 401k program, cell phone reimbursement, transportation perks, education reimbursement, and 1 week of paid paw-ternity leave.
A Little More About Us:
● We know healthcare. Our company was founded and is still led by industry veterans who have started and grown several market-leading companies in the space.
● We have raised money from top tier investors who share the same long-term vision as we do of building an industry defining company that will endure over the long run. We are well capitalized.
● Our customers like us. Our revenue churn is in the low single digits, in an industry where greater than 20% churn is common.
● Our culture is unique. We tend to be non-hierarchical, merit-driven, opinionated but kind people who thrive working in a high-performance, fast-paced environment. People at Gravie care deeply about making a positive impact in the lives of the people we serve. We may not be the right place for everybody, but if you get energized by doing work every day that focuses on putting consumers at the front of the line, we could be a great place for you. It takes unique people and diverse perspectives to deliver our results. We encourage you to be your authentic self – we like you that way.
