UX Researcher (Contract)

Atlanta (Remote Friendly)
Design /
Contractor /
Remote
Greenlight is the leading family fintech company on a mission to help parents raise financially smart kids. We proudly serve more than 6 million parents and kids with our award-winning banking app for families. With Greenlight, parents can automate allowance, manage chores, set flexible spend controls, and invest for their family’s future. Kids and teens learn to earn, save, spend wisely, and invest. 

At Greenlight, we believe every child should have the opportunity to become financially healthy and happy. It’s no small task, and that’s why we leap out of bed every morning to come to work. Because creating a better, brighter future for the next generation depends on it.

Human-centered insights and a deep understanding of people and cultures are critical to how we do our best work. We are in the early stages of growing the research discipline at Greenlight. This role will help guide design partners and cross-functional teams to discover, interpret, and communicate insights and opportunities in an inspiring way, while contributing to all phases of the design process.

We are looking for a mid-level qualitative UX Researcher who is radically inspired by people and excels at gathering and communicating insights that put our users at the center of our product thinking. The ideal candidate is a strategic thinker, great storyteller and loves working with peers and leaders to mine for insights that drive elegant solutions to tough problems.

Your day-to-day:

    • Work closely with product, design, and business teams to identify research topics
    • Design and execute end-to-end primary research to understand our user needs, test concepts, designs, and product features 
    • Execute research utilizing various methods such as moderated 1:1 interviews, usability testing, concept testing, diary studies, etc. These studies will often address both user behaviors and attitudes
    • Produce excellent research plans, moderator guides, schedule participants, run sessions, and deliver impactful findings to stakeholders
    • Ability to work independently and autonomously
    • Effectively manage and prioritize research plans through ambiguous and fast-changing environments
    • Communicate results and craft meaningful recommendations in creative ways
    • Work cross-functionally with design, product management, content strategy, engineering and marketing
    • Generate insights that both fuel ideation and evaluate designs
    • Comfortable working in a fast-moving organization and is able to work quickly to deliver actionable insights to stakeholders at various stages of a product development.

    • Location: This is a Remote position, but the company is based in Atlanta and thus there may be a need for minimal travel to meet with team members, stakeholders or to conduct in-person research.

What you’ll bring to the team:

    • Bachelor’s degree with 2-3+ years of relevant experience in user research/product research.
    • Experience conducting research for a technology company or product
    • Experience conducting both in-person and remote/virtual research
    • Experience with research tools such as usertesting.com, dscout, zoom/google meet etc.

Work perks at Greenlight:

    • Medical, dental, vision, and HSA match 
    • Paid life insurance, AD&D, and disability benefits 
    • Traditional 401k with company match and Roth IRA
    • Unlimited PTO 
    • Paid company holidays and pop-up bonus holidays 
    • Wellness & professional development stipends
    • Mental health resources  
    • 1:1 financial planners
    • Fertility healthcare
    • 100% paid parental and caregiving leave, plus cleaning service and meals during your leave
    • Flexible WFH, both remote and in-office opportunities
    • Fully stocked kitchen, catered lunches, and occasional in-office happy hours
    • Employee resource groups
The estimated base hourly rate for this position in (NY, CA, WA, CO): $65 - $75 per hour.

Who we are:
It takes a special team to aim for a never-been-done-before mission like ours. We’re looking for people who love working together because they know it makes us stronger, people who look to others and ask, “How can I help?” and then “How can we make this even better?” If you’re ready to roll up your sleeves and help parents raise a financially smart generation, apply to join our team.

Greenlight is an equal opportunity employer and will not discriminate against any employee or applicant based on age, race, color, national origin, gender, gender identity or expression, sexual orientation, religion, physical or mental disability, medical condition (including pregnancy, childbirth, or a medical condition related to pregnancy or childbirth), genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law.