Director, Benefits Administration Practice Lead
Toronto, Ontario
Greenshield Administration – Benefit Administration /
Permanent Full-Time /
Hybrid
WHO WE ARE
When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.
We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place. We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.
Our mission is to create better health for all Canadians, and we know that starts with our employees.
As a part of Greenshield group of companies, Greenshield Administration provides innovative health benefit solutions for the small-mid size companies in Canada. Recognized as the leading alternative to the traditional insurance companies, in a market where small and mid-sized employers have been largely underserved Greenshield Administration sets itself apart from the competition, by using technology, creative product development and a stellar customer experience to solve problems for employers. Honeybee Benefits is our next generation benefits platform built for today’s modern workforce that empowers employers to compete better for talent.
Reporting to the Senior Vice President of GreenShield Administration Operations, you will lead benefits administration best practices, requirements, and operating procedures portfolio. You will partner with product, implementation, and service teams across our administration portfolio to drive outcomes and deliver integrated experiences across our enterprise product portfolio to achieve out payer-provider strategy.
The role in a nutshell
- Define the strategic direction for our Benefits Administration portfolio comprised of insurers, plan administrators, plan sponsors, TPAs, claims paying TPAs, and other stakeholders.
- Develop and evolve the benefit administration best practices to deliver client requirements portfolio and standard operating procedures across benefit administration.
- Responsible for ensuring the compliance with legislative changes and industry best practices to ensure the market leading administration solution for Green Shield Canada.
- Lead a team of requirements and operation excellence resources to deliver all client requirements and process standards for Benefits administration.
- Collaborate with GreenShield Product, Enterprise IT Architecture, Engineering and Cloud Services team to turn benefit administration business vision and requirements into innovative solutions.
- Engage with customers, partners and other industry stakeholders to gain an understanding of the requirements needed to meet the ever-evolving needs of our expanding product solutions and the customers that use them.
- Responsible for helping customers transform their benefit administration program and consulting around GreenShield standard requirements, industry prevalence and administrative best practices.
- Manage the client requirements practice to ensure the comprehensive delivery of the requirements to the appropriate stakeholdes (leadership, sales, configuration, quality assurance, product, programming and communications).
- Responsible for leading the internal and external acceptance testing methodology and scope.
- Identifies and defines the client’s needs and requirements and leads client requirement meetings for implementations and requirements sign off (including plan provisions, calculations, business rules, administrative processes, written and web communications, pension payroll, carrier connections, etc.).
- During transition to ongoing, provides the ongoing team with detailed overview of the requirements to assist with smooth transition.
Key Requirements
- Self-motivated with the ability to manage multiple tasks and meet challenging goals.
- Able to form strong working relationships with cross-functional teams, thrive in ambiguity.
- Comfortable working with all levels of the organization – especially senior executives.
- A strong people leader with demonstrated experience motivating and coaching teams.
- Exceptional communication and leadership skills, capable of conveying complex issues clearly and influencing cross-functional teams and stakeholders.
- Strong influencing skills to engage senior leadership and partners.
- Must be able to work independently and in a team environment.
- Comprehensive understanding of product management, encompassing operational readiness, customer support, product operations, and analytics.
- Strong quantitative and qualitative skills; ability to make data-driven decisions and build strong business cases to drive recommendations for action.
- A strong systems thinker with the ability to understand the full customer journey and the integrations required across a product portfolio.
- Technical and design knowledge to effectively discuss product solutions with partners.
- Ability to build and grow high-performing teams.
- Ability to travel (up to 15% of time for client discussion, industry events)
Qualifications
- 5-8+ years of product management experience; preferably some experience managing mobile products.
- 2-5+ years of people management experience and leading Product Management teams
- Experience working in an Agile environment and a commitment to continuous improvement and learning.
- Experience working on a platform product with multiple product integrations. Experience in Health and Dental, Healthcare, or Benefits Administration
THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.
Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.
We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.
Take a minute to get to know us better by clicking here to watch our short video.
Here’s to Better Health for All!
A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.
GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.
Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).
