Nurse Team Lead

Toronto, Ontario
Greenshield Speciality Pharmacy – Nursing /
Permanent Full-Time /
When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians. 
We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place. 
We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body. 
Our mission is to create better health for all Canadians, and we know that starts with our employees.  

In this role, the successful candidate will be reporting to the Nurse Manager and responsible for providing infusion services to patients, helping to build and over-see the NKS Nursing team, overseeing the Pharmacovigilance Activities across the company and being the point person for the nursing team’s day-to-day activities. 


    • Provide nursing services for biologic infusions and other IV medications across the GTA at designated NKS Clinics. Including but not limited to: covering vacation days and sick calls for nurses across Southern Ontario.  
    • Facilitating scheduling to ensure patient appointment changes are minimized or avoided. 
    • Assist our quality assurance program in infusion centres across the GTA as well as support our nursing efforts across Southern Ontario in coordination with the NKS Nursing Manager.  
    • Assist with opening of new infusion clinics in coordination with the NKS Nursing Manager and Senior Management Team.  
    • Lead the onboarding/training activities of new nursing staff at NKS Health across Southern Ontario in coordination with the NKS Nurse Manager.  
    • Assist with Pharmacovigilance Activities for nurses and the NKS staff network including but not limited to reviewing reports within the 24-hour submission time frame, reconciliation, providing education for staff.   
    • Participate in Quality Assurance activities and continuous improvement initiatives  
    • Complete lab work as ordered for the infusion patients, administration work for infusion services including completion of post infusion reporting, and AE reporting.  
    • Ensure processes are in place with respect to maintaining patient information confidentiality and safety practices including monthly checking of crash cart medications.  
    • Act as clinical resource to all NKS Nurses as well as operational resource to IV clinic coordinators in conjunction with the NKS Nurse Manager. 
    • Escalate patient feedback to NKS Nurse Manager. Participates in implementing improvements when possible. 


    • Valid RN/RPN License with the CNO, in good standing 
    • Graduated from an Accredited Nursing Program with a BScN degree or equivalent (for RN), or an approved Ontario College diploma program (for RPN) 
    • PLP Insurance through RNAO or other valid provider 
    • Exceptional IV insertion skills – minimum 2 years’ experience required 
    • Strong communication and organizational skills 
    • Exceptional customer service skills 
    • Ability to work well independently and also part of a larger team 
    • Valid drivers licence 
    • Able to travel (up to 50%) to various clinics in Southern Ontario, sometimes at short notice.  
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs.  We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.  
Where your growth means our growth. 
Where your voice is heard and valued. 
Where your work has purpose. And purpose matters. 
We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’tjust about personal achievements, it's about making adifference together. 
Here’s to Better Health for All! 
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language.  By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.  
GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply.   We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through Information received relating to accommodation will be addressed confidentially.  
Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no