Client Quality Control Specialist
Toronto, Ontario / Etobicoke, Ontario
Greenshield Administration – Benefit Administration /
Full time Permanent /
Hybrid
WHO WE ARE
When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.
We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place. We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.
Our mission is to create better health for all Canadians, and we know that starts with our employees.
As a part of Greenshield group of companies, Greenshield Administration provides innovative health benefit solutions for the small-mid size companies in Canada. Recognized as the leading alternative to the traditional insurance companies, in a market where small and mid-sized employers have been largely underserved Greenshield Administration sets itself apart from the competition, by using technology, creative product development and a stellar customer experience to solve problems for employers. Honeybee Benefits is our next generation benefits platform built for today’s modern workforce that empowers employers to compete better for talent.
Reporting to the Benefits Administration Operations Supervisor, the Client Quality Control Specialist will be responsible for ensuring that all client deliverables match approved business requirements and quality standards. When discrepancies are identified, you act quickly and confidently to correct by collaborating with the appropriate internal teams. Not only are you able to execute standard quality assurance practices, but you will help integrate our quality assurance strategy within day to day operations on our client teams.
The Role in a Nutshell
- Creating project test plans, test cases, test scripts, and test reports
- Reviewing functional and design specifications to ensure a full understanding of deliverables
- Identifying test requirements from specifications and mapping them to a comprehensive test plan.
- Developing test cases and scripts aligned with the test plan.
- Validate that user expectations are met during testing.
- Reporting deficiencies and tracking testing progress.
- Execute the test plan, including manual and automated test cases.
- Hold test plan/case reviews with cross-functional team members.
- Identify and escalate potential quality issues.
- Verify that deliverables meet specifications.
- Isolate, replicate, and report defects and verifying defect fixes.
- Responsible to provide expertise in functional areas of our services and solutions;
- Perform regular follow-ups with the different support teams involved in root cause analysis and functional support to make sure the service level agreements are respected;
- Hold test plan/case reviews with cross-functional team members.
- Collaborate with the Client Operations Manager to forecast testing activities, review project documentation, and oversee execution
- Establish and participate in the evolving processes and materials for this specialized product offering (i.e., workflow, training, processes, execution, operational excellence, and quality assurance).
- Establish and maintain excellent client relationship & satisfaction;
- Clear knowledge of our solutions and can effectively support the client;
- Attend and prepare regular status meetings with the client;
- Works to resolve incidents and provide client support;
- Documents internal audits and other quality assurance activities
- Apply problem solving methodology to resolve ad hoc issues;
- Identify training needs and support the training interventions to meet quality standards
- Develop, recommend and monitor corrective and preventive actions
What we are looking for
- Minimum 3 years’ quality assurance experience
- Proven ability to effectively interpret and implement quality assurance standards and procedures
- Experience with end-to-end quality assurance testing
- Diploma/Degree in relevant field
- Strong attention to detail
- Strong communication
- Ability to manage multiple priorities and meet deadlines
- Proficient in Microsoft Excel
Nice to have
- CEBS designation
- Experience working in Health & Welfare or Benefit administration
THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.
Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.
We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.
Take a minute to get to know us better by clicking here to watch our short video.
Here’s to Better Health for All!
A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.
GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.
Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).
