Senior Benefits Analyst
Montreal, Quebec
Greenshield Administration – Benefit Administration /
Permanent Full-Time /
Hybrid
WHO WE ARE
When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.
We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place. We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.
Our mission is to create better health for all Canadians, and we know that starts with our employees.
As a part of Greenshield group of companies, Greenshield Administration provides innovative health benefit solutions for the small-mid size companies in Canada. Recognized as the leading alternative to the traditional insurance companies, in a market where small and mid-sized employers have been largely underserved Greenshield Administration sets itself apart from the competition, by using technology, creative product development and a stellar customer experience to solve problems for employers. Honeybee Benefits is our next generation benefits platform built for today’s modern workforce that empowers employers to compete better for talent.
THE ROLE IN A NUTSHELL
- Establish and maintain excellent client relationship & satisfaction;
- Clear knowledge of our solutions and can effectively support the client;
- Provides internal support to other team members and domains including Benefit Centre representatives
- Responsible to provide expertise in functional areas of our services and solutions;
- Monitor and track all client requests to ensure work is appropriately assigned, has clear ownership and accountability, and is completed in a timely manner with quality;
- Attend and prepare regular status meetings with the client;
- Works to resolve incidents and provide client support;
- Perform regular follow-ups with the different support teams involved in root cause analysis and functional support to make sure the service level agreements are respected;
- Participate in the analysis of requests for changes to our solution or internal processes;
- Organizes and manages change order project deliverables as may be required to deliver "Out of Scope" work, including preparation of requirement documentation, demo/walkthrough, configuration, review of complex test scenarios and testing results, to client where applicable;
- Utilize project management methodology to address annual events such as re-enrolments and new client installations (i.e. Planning, communication, training, client Requirements and execution);
- Manage Plan Sponsor inquiries through all incoming mediums including potential interaction with Plan Members;
- Track and record Plan Member and Plan Sponsor inquiries and escalations;
- Apply problem solving methodology to resolve ad hoc issues;
- Provide initial and ongoing support to Plan Sponsors;
- Provide Member education and support;
- Establish and participate in the evolving processes and materials for this specialized product offering (i.e., workflow, training, processes, execution, operational excellence, and quality assurance).
WHAT WE’RE LOOKING FOR
- Post-Secondary degree in a related discipline or equivalent work experience;
- Have a minimum of 3 years of experience;
- Detail oriented and able to assess situations logically;
- Able to understand client issues and take action/provide guidance on next steps
- Able to manage client priorities and expectations
- Able to manage priorities and meet deadlines in a changing environment;
- Excellent communication skills (oral or written) with external clients and internal team members at all levels;
- Advanced Excel skills such as applying functions and formulas to perform calculations and data analysis
- Ability to analyze, organize, prioritize and problem solve
- Ability to multitask and work under pressure while maintaining a high degree of accuracy;
- Must have a positive attitude, a commitment to quality service and be able to cope with the stress inherent in the nature of multitasking and meeting client deadlines
- Strong team player, with a high interest in working in cross-functional team environment;
- Canadian Group Benefits administration knowledge;
- Flex Benefits knowledge;
- HR benefits administration system knowledge.
NICE TO HAVE
- CEBS Designation
- Bilingualism (English & French)
THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.
Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.
We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.
Take a minute to get to know us better by clicking here to watch our short video.
Here’s to Better Health for All!
A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.
GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.
Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).
