Senior IT Administrator
Etobicoke, Ontario / Toronto, Ontario
Greenshield Administration – Benefit Administration /
Permanent Full-Time /
Hybrid
WHO WE ARE
When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.
We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place. We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.
Our mission is to create better health for all Canadians, and we know that starts with our employees.
As a part of Greenshield group of companies, Greenshield Administration provides innovative health benefit solutions for the small-mid size companies in Canada. Recognized as the leading alternative to the traditional insurance companies, in a market where small and mid-sized employers have been largely underserved Greenshield Administration sets itself apart from the competition, by using technology, creative product development and a stellar customer experience to solve problems for employers. Honeybee Benefits is our next generation benefits platform built for today’s modern workforce that empowers employers to compete better for talent.
Reporting to the Director, Implementation and Client Solutions, you will be responsible formaintaining Windows and Linux based server infrastructure and applications in the GreenShield Administration network.
THE ROLE IN A NUTSHELL
- Provide production support for our current install base of physical, virtual, and cloud-based Windows and Linux server technologies. This includes installing, patching, monitoring, optimizing, and maintaining the server infrastructure.
- Implementation of new projects, environments, capacity additions, and major release builds.
- Responsible for capacity and scalability planning for the Server infrastructure.
- Responsible for Windows and Linux systems disaster recovery planning, procedures, and testing.
- Responsible for Windows and Linux systems vulnerability scanning and remediation.
- Maintain documentation for configurations, operations, support process, and troubleshooting procedures.
- Manage vendor relationships for maintenance and support of existing systems. Also, leverage these relationships to explore new technologies.
- Collaborate closely with other IT and business teams in the development and implementation of new solutions following the GreenShield Administration project delivery processes.
- Responsible to comply with corporate IT and Security policies.
- Provide 24x7 on-call support on a rotating basis.
- The ability to work occasional early or late shifts to support changes.
- Occasional travel will be required.
WHAT WE ARE LOOKING FOR
- A university degree or college diploma in Computer Science or a related discipline.
- Minimum of 5 years’ experience in Enterprise class IT environments working.
- Experience with the following: transaction processing, relational database, web infrastructure, collaboration, messaging, eLearning, remote access, unstructured data, software development support, backup & recovery, system management technologies, and cloud-based computing.
- Experience deploying software and performing configuration management.
- Experience with installation, configuration management, and maintenance of application software, computer hardware, peripherals, networks, and systems communications.
- Experience with the following is required:
- Linux Server Operating Systems (installing, patching, monitoring, optimizing, etc)
- Microsoft Server Operating Systems including Active Directory Management
- Virtualization including VMWare
- Cloud/hybrid offerings – preference for Azure
- Commvault data protection
- Kemp Loadmasters
- Automation tools like Ansible, and scripting tools like Powershell
- Experience in an Agile, CI/CD environment.
- Clear and effective written and oral communication skills with the ability to communicate to all levels of internal and external customers.
- Excellent planning, organizing, and time management skills with strong attention to detail.
- Possess strong analytical skills and the ability to creatively develop solutions to problems.
- Must be a team player with the ability to work independently in a rapidly changing environment.
NICE TO HAVE
- Experience with the following:
- Docker
- Kubernetes
- Crowdstrike Falcon
- VEEAM
- REDIS
- Octopus
- TeamCity
- HAProxy
- Bilingual French/English
THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.
Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.
We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.
Take a minute to get to know us better by clicking here to watch our short video.
Here’s to Better Health for All!
A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.
GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.
Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).
