Account Director

San Diego, CA /
Account Management /
Full-time
/ Remote
Here at Grizzly, we work at the convergence of branding and advertising—blending strategy, design, and story to build deeper, more enduring connections between brands and people.

We partner with those who are out to shape the future. The trailblazers. The visionaries. The brave thinkers. The ones who believe in a better world and are hell-bent on building it. The Adventurous Brands™ securing the future of work, powering the way we communicate, and discovering science that’s changing life as we know it.

We put creativity to work for business because we believe the most innovative brands have the power to affect just about anything. They challenge convention impact culture, and create a better future. We help them navigate an increasingly complex and challenging world.

This is how we guide brands onward.

This is the adventure.


Position Summary: 

Grizzly is looking for an Account Director with 8+ years of agency experience ​​to work on a fast-moving and rapidly growing portfolio of accounts.

Reporting to the COO, the Account Director will be expected to build and nurture relationships with senior level client leadership.  This person is excellent in building strong, trusting and lasting relationships.  This person is an expert on the client business, providing a strong vision, perspective and direction aimed at solving our client’s largest business challenges.

The individual is viewed as an agency expert, and is continually advancing agency reputation through thought leadership and relationships. They will oversee multiple creative projects and internal/external partner relationships simultaneously.

The Account Director will demonstrate strong leadership, collaboration, and communication while working closely across multiple cross-functional agency teams, proactively solving against creative and logistical challenges.

The Account Director is a confidante and senior counselor for clients, driving strategic relationship building at all levels of organizations.

About the Role:

Client Services
Manage client relationships on agency's largest accounts, strategic owner of clients’ business and brand
Oversee the development and stewardship of agency’s accounts to address business objectives, drive new opportunities and optimize agency growth
Develop and ensure success of client communications 
Leverage industry knowledge and experience to proactively identify and recommend new ideas and opportunities to exceed client expectations
Contribute to organic business growth and development by discovering upsell opportunities in addition to net new business growth 
Oversee multiple client engagements of varying sizes in a fast-paced environment.
Seek opportunities for organic growth and actively participate in agency development and new business initiatives
Understand our clients’ business and communications challenges and develop smart, insight-driven strategies to overcome those challenge
Develop and maintain strong client relationships through exceptional client relationship skills.
Define and execute regular face-to-face (or remote) meeting schedule with key client stakeholders to ensure appropriate visibility and engagement.
Develop, maintain, and communicate robust account plans conducting regular reviews with stakeholders.
Improve our clients' experiences to develop business strategies for continuous improvement

New Business
Drive the strategic framing and development of new business brands, business objectives and opportunities and creative and strategy efforts 
Serve as trusted advisor and business partner to new business opportunities as both a key client contact and internal client representative
Drive growth with existing and prospective clients
Lead agency pitches for important new opportunities, garnering new business
Excel at presentation creation - Keynote, Google decks, case study efforts to help upsell opportunities to current and future clients
Maintain a pipeline with current and potential new clients 

Internal & Client Stakeholder
Drive the vision of the Client Experience department and its ability to lead high-quality, collaborative and integrated teams and work
Cast vision for internal and external client teams, based on knowledge of client and specific needs of opportunity 
Continually increase knowledge of client’s business and industry, serving as the client’s first line consultant.
Drive agency reputation through industry thought leadership and relationships
Earn influence as an agency expert
Support the Production team in providing the utmost level of client service
Train, mentor and provide advice and direction to Client Experience team
Ensure deliverables align with client expectations
Lead by example, demonstrate a willingness to give and receive feedback, collaborating with others on approaches and solves
Identify, activate and lead new opportunities, processes, and additional responsibilities to work more efficiently both internally and externally
Represent the agency at client visits, conferences, industry events, and awards shows and contribute to agency related marketing efforts and thought leadership
Continually update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations
Resolves functional conflicts through consultation with both clients and internal staff
Maintains open and complete communications of client health with management on an on-going basis
Excellent ability to create internal briefing documents to present to the cross functional teams involved

About You: 

Minimum of 8 years experience in hands-on account management and executive level relationship building, must have agency experience
Most comfortable when client facing and engaging multiple groups within the client’s organization when leading coordination for larger projects.
Interest in and aptitude for creative business and marketing solutions.
Strong selling and negotiation skills
A deep understanding of the creative project process and the ability to monitor progress for timely execution.
Ability to establish interpersonal, lasting relationships with clients that transcend our scope of work
Comprehensive knowledge of clients’ business, goals and objectives
Ability to lead and win complex new business pitches
Excellent judgment with the ability to proactively identify issues and/or obstacles and effectively create solutions.
Proven leadership skills and the ability to champion project team morale.
Superior ability to work in a collaborative manner, both with internal teams and clients.
Ability to make sound decisions, think strategically, problem solve, multi-task while remaining hyper-focused on the details.
Must possess good organization, meeting management, time management, and excellent written and verbal skills.
Strong interpersonal, verbal and written communication skills.
Excellent presentation skills that encompass clear, compelling communications.; excellent presentation creation skills - copy/design
Ability to manage multiple business initiatives in an entrepreneurial environment. 
Ability to operate with significant autonomy and discretion.
Expert knowledge of all functional agency departments, capabilities and service areas.
Deep understanding of a wide range of industries, markets and brands, and what it takes to stand out and service them.

Additional:

Southern CA or Atlanta based preferred
Up to 35% travel (as needed)
Flexibility with schedule to meet client commitments
Domestic and international travel may be required
Disclaimer:
The above job description is meant to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required for the position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.