Business Operations Manager (Canada and US ONLY)
Toronto, Ontario
Sales – Sales /
Full-time /
Remote
We're looking for a strategic and data-driven Sales Operations Manager to support our high-growth sales team located in Canada or US ideally.
You will play a critical role in shaping sales strategy, enhancing productivity, and ensuring alignment across departments. This role is ideal for someone with a strong background in sales/business operations and a passion for process optimization and analytic.
SKILLS YOU HAVE
- Demonstrated success in a sales ops, business ops, or similar role
- Ability to understand high-level sales strategies, translate them into system and process requirements, and ensure local execution and business impact
- Analytical and demonstrated ability to extract key business insights through data analysis
- Proven Salesforce subject matter expert with experience creating reports, optimizing processes, training new hires, managing dashboards, and more
- Ability to manage multiple priorities and tasks; proven strong organizational and project management skills in a fast-paced environment.
- Track record in driving change and removing hurdles in fast growth organizations by working cross-functionally with Marketing, Finance and IT
- Excellent written and verbal communication skills, including presenting to C-level executives
- Agile, self-starter who can work independently and collaboratively
- Advanced Excel skills with a strong understanding of Salesforce, other CRM and sales applications and email marketing strategies
RESPONSIBILITIES
- Define quarterly objectives and drive the sales team to hit key milestones to increase acquisition and activation
- Build and help to standardize business reporting for strategic analysis and internal business review
- Provide recommendations and take actions based on strategic objectives, forecast or performance metrics
- Enhance sales productivity by enabling the team to work smarter by simplifying processes and evaluating new tools
- Create and maintain documentation on sales processes, policies, and relevant sales training materials and assist with onboarding new sales talent
- Work with Finance, HR, and sales management to develop sales incentive programs and compensation planning in order to increase sales productivity
- Identify and eliminate sales process bottlenecks and inconsistencies
- Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management
- Produce and review actionable and accurate sales reporting and BI tools for reps, managers, and sales leaders
- Partner with sales reps and marketing to refine lead qualification process, analyze and report on campaign performances with reporting and dashboards
- Refine customer segmentation, assist with territory management, and help create a plan to enhance renewal and upsell processes
IDEAL CANDIDATE
- Bachelor’s degree in a technical business-related field
- 3+ years of experience in sales operations and/or business systems preferably in a software/technology
- Salesforce Administrator certificate is preferred
- Familiar working in a fast growing environment
- Experience in building out the sales operations function
- Worked in a SaaS environment
