Tech Lead- Conversational Commerce
Toronto, Ontario / London / New York
Engineering – Engineering /
Full-time /
Hybrid
We’re seeking a seasoned Tech Lead to drive the development of cutting-edge Conversational AI Commerce solutions. In this role, you’ll architect and lead the implementation of intelligent digital commerce experiences—powering natural conversations through chat, voice, and multimodal interfaces. This is a critical leadership role that combines technical expertise, hands-on coding, and cross-functional collaboration to build scalable, customer-facing AI systems.
Responsibilities
- Lead the technical vision, design, and development of conversational commerce platforms (e.g., AI chatbots, virtual shopping assistants, voice commerce).
- Architect and implement scalable, secure, and high-performance backend and frontend systems.
- Drive integration of NLP/NLU technologies, generative AI models (e.g., GPT, Claude), and APIs for commerce platforms (e.g., Shopify, Salesforce Commerce Cloud, Magento).
- Collaborate with product managers, designers, and data scientists to define and deliver AI-driven user experiences.
- Mentor engineers and foster a high-performance team culture through code reviews, design discussions, and agile practices.
- Stay current with emerging AI, ML, and conversational technologies to influence strategic decisions.
- Ensure code quality, performance, testing, and maintainability through best engineering practices.
- Influence technical strategy and shape the future of customer interactions
Skills you have
- 6+ years of software development experience, with at least 2 years in a technical leadership role.
- Strong experience in building distributed systems, APIs, and microservices using Node.js, Python, or Java.
- Expertise in AI/ML integration, particularly around conversational AI (e.g., Rasa, Dialogflow, Microsoft Bot Framework, OpenAI APIs).
- Familiarity with frontend technologies (React, Next.js, or similar frameworks) for building interactive experiences.
- Proven experience with cloud infrastructure (AWS, Azure, or GCP) and DevOps practices (CI/CD, containerization).
- Strong understanding of eCommerce platforms and APIs (Shopify, Big Commerce, Stripe, etc.).
- Exceptional problem-solving, communication, and team leadership skills.
- Able to work cross functionally across multiple teams in different time zones
- Aptitude to independently learn new practices and technologies as well as prototype proposed software designs
- Deep understanding of asynchronous programming and multi-threading (especially in real-time systems)Prompt engineering and orchestration frameworks (Lang Chain, Semantic Kernel)Knowledge of chatbot architectures (intent recognition, dialogue management)Integration with messaging platforms (Slack, WhatsApp, Messenger)
Ideal Candidate
- Bachelor’s degree in a technical business-related field
- 3+ years of experience in sales operations and/or business systems preferably in a software/technology
- Salesforce Administrator certificate is preferred
- Familiar working in a fast growing environment
- Experience working in a startup
- SAAS experience preferred but not required
- Cloud Native development experience (GCP preferred but not required)Experience working with GCP, AWS or Azure
- Knowledge of Microservices Architecture
- Have built cutting-edge commerce experiences powered by AI
