Patient Care Specialist

Joppa, MD
Retail – Field Retail
Part-time / Non-exempt
GTI is the parent company to RISE Dispensaries and Essence.

Green Thumb Industries (GTI), a national cannabis consumer packaged goods company and retailer, is dedicated to providing dignified access to cannabis while giving back to the communities in which they serve. GTI manufactures and distributes a portfolio of branded cannabis products including Rythm, Dogwalkers, The Feel Collection, and Beboe, among others. The company also owns and operates rapidly growing national chains of retail cannabis stores called Rise™ and Essence. Headquartered in Chicago, Illinois, GTI has 13 manufacturing facilities, licenses for 89 retail locations and operations across 12 U.S. markets. Established in 2014, GTI employs approximately 1,100 people and serves thousands of patients and customers each year. GTI was named a Best Workplace 2018 by Crain’s Chicago Business.  More information is available at GTIgrows.com.

The Role
RISE Patient Care Specialists engage in one-on-one interaction with patients from the time they enter the retail area until they check out and exit the store. Our ideal Patient Care Specialist candidate should be friendly and upbeat, much like a barista in your favorite coffee shop. Our incredible Patient Care Specialists are GTI’s secret to success—they connect each unique customer with just the right product and method of consumption for their needs. The Patient Care Specialist is a master of our menu and knows exactly how to help anyone who walks through the dispensary’s doors. If you have a smile that can light up a room, as well as a bowl, we’re looking for you!

Responsibilities

    • Assist patients in a customer-facing, intimate retail environment
    • Utilize product and consumption-method knowledge to successfully recommend a safe and effective regimen suited to each patient’s specific needs
    • Ensure sales floor is properly stocked and presence of the store is well maintained
    • Own responsibility for remaining up-to-date with product knowledge
    • Play an active part in patient education on products, methods of consumption, and safety as part of patient interaction
    • Complete duties assigned during scheduled shift including:
    • Correct cash handling and discount application
      Verification of proper paperwork, documentation and ID for patients
      Accurate use and maintenance of the Point Of Sale (POS) system
      Maintenance of hard copy files (when required)
      Assist in verifying order deliveries for accuracy
      Security measures and safety compliance
      Maintain visitor log
    • Provide necessary support to management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations, including: daily activities, maintenance, and patient information for any reported issues and/or complaints
    • Promote a work environment that is positive, communicative, patient-oriented, and compliant

Qualifications

    • 1-2+ year(s) of customer service experience; preference for candidates with specialty, customer-facing retail experience
    • High school diploma, or equivalent
    • Consistent demonstration of excellent customer service skills
    • Previous experience with POS systems
    • Desire to continuously learn (more) about cannabis, cannabinoids and the endocannabinoid system, GTI products, and cannabis therapies – previous knowledge a HUGE plus!
    • Ability to listen well and effectively communicate, both verbally and in writing, with various audiences
    • Ability to use standard office equipment, computer equipment and software including word processing, database management, spreadsheet applications and email
    • Understanding of applicable federal, state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating procedures

Additional Requirements

    • Must obtain a State Agent Card
    • Must be a minimum of 21 years of age
    • Must be and remain compliant with any and all legal or company regulations for working in the industry
    • Must pass all required background checks
    • Must be able to available to work hours of operations; 6 days a week between the hours of 9AM-8PM

Working Conditions

    • While performing the duties of this job, the employee is regularly required to perform grasping, talking, hearing, seeing and repetitive motions
    • Must be able to lift, carry and balance up to 30 pounds (100 pounds with assistance), may include sitting or standing for extended periods of time, as well as stooping, bending over and/or crouching