Quality & Compliance Manager

Holyoke, MA
Wholesale Operations – Quality Excellence
Full-time / Exempt
About Green Thumb Industries:
Green Thumb Industries (GTI), a national cannabis consumer packaged goods company and retailer, is dedicated to providing dignified access to cannabis while giving back to the communities in which they serve. GTI manufactures and distributes a portfolio of branded cannabis products including Rythm, Dogwalkers, The Feel Collection, incredibles and Beboe, among others. The company also owns and operates rapidly growing national retail cannabis stores called Rise™ and Essence. Headquartered in Chicago, Illinois, GTI has 13 manufacturing facilities, licenses for 95 retail locations and operations across 12 U.S. markets. Established in 2014, GTI employs approximately 1,400 people and serves thousands of patients and customers each year. GTI was named a Best Workplace 2018 by Crain’s Chicago Business.  More information is available at GTIgrows.com.

The Role
The Quality Assurance and Compliance Manager, Northeast Region is responsible for managing and enforcing all quality assurance and compliance management (QA/QC) operations at GTI’s production facilities in Holyoke, MA and West Haven, CT.  Specifically, the QA/QC Manager will play a key role in upgrading or developing and implementing GTI’s quality assurance policies and standard operating procedures.  This role will be including compliance, development and implementation of HACCP programs, product quality tracking systems, FDA standards, ingredient management programs, allergen and sanitization management programs, product safety practices, internal and external audits, etc.  The individual will also ensure compliance with all GTI Corporate operating procedures, as well as applicable federal, state, county, and municipal laws, regulations, ordinances, and regulations. 


    • Oversee the facility’s QA/QC department and ensure all employees understand and follow all standard operating procedures
    • Define, implement, and improve GTI’s Quality Management System including development of process and product testing to ensure quality standards are met and oversee determination of finished product disposition
    • Partner with management to lead quality initiatives that develop and maintain a high performing, scalable, and compliant quality system
    • Implement and maintain sanitation and quality control practices that ensure the safety and quality of cannabis including purity and consistency
    • Implement HACCP, allergen, and sanitization management programs
    • Review and approve decisions about whether to investigate a cannabis product complaint and review and approve the findings and follow-up action of any investigation performed
    • Implement recall procedures that are supported by test results or other scientific documentation or expert opinion or as mandated by applicable regulations
    • Perform or oversee routine audits of compliance processes to assure accuracy and thoroughness of completion
    • Investigate and resolve compliance concerns, issues, or violations
    • Analyzes facility trends in survey deficient practice to assess potential areas of continued non-compliance.
    • Establish and publish monthly metrics focused on facility’s current QA/QC progress.
    • Routinely reviews monthly Corporate QA/QC documentation and assures that all areas of concern are addressed appropriately according to corporate policy and regulatory standards.
    • Manage, train and develop QA/QC employees to perform in a proficient manner, providing motivation through personal example and interpersonal skills to create a cohesive unit.
    • Promote awareness and responsibility through training and regular communication throughout the facility.
    • Establish employee goals, monitor employee performance, and provide regular 1x1 performance feedback to help the employee succeed.   Fosters a high-performance culture through active leadership and create a strong sense of accountability within the department.


    • Minimum 7 - 10 years of QA/QC experience in a regulated production organization. FDA competency is a must. Cannabis experience is a plus.
    • Bachelors Degree in Food Science, Chemistry, Engineering or similar required
    • 3-5 years of progressive leadership responsibility with a proven track record of building and developing QA/QC processes and systems. 
    • Minimum of 3 years of regulatory compliance management including interfacing with regulators and inspectors.
    • Strong ability to effectively present information and responds to questions from senior management, function heads, managers, supervisors and all levels of employees.
    • Highly collaborative influencer who is an effective communicator and relation builder/networker.
    • SQF, ISO, GMP, ASQ, HACCP or similar certification experience preferred. 
    • Experience in the development of a comprehensive QMS in a start-up or rapidly growing dynamic business environment. 
    • Ability to deliver specific organizational goals and effectively develop, grow and manage a team to achieve objectives. 
    • Track record of engaging teams and creating a collaborative QA/QC culture.
    • QMS auditor or similar certification a plus.
    • Thorough knowledge on the use of quality tools.
    • Experience in statistical and analytical problem solving.
    • Unassailable integrity and ethics.
    • Must have a solid understanding of the Medical Marijuana laws, rules and regulations and passion to further their understanding and knowledge of the industry and the laws.

Additional Requirements

    • Must pass any and all required background checks
    • Must be and remain compliant with all legal or company regulations for working in the industry
    • Must be a minimum of 21 years of age
    • Must be approved to receive an Agent badge
At GTI we believe that our corporate community should be a reflection of the communities we serve. We are dedicated to fostering an inclusive culture that celebrates diversity across race, sex, age, gender identity, sexual orientation, disability, nationality, religion, experience, and thought—not only because it is right, but because it makes us better. Our mission—the right to wellness—informs our commitment to champion economic opportunities in communities disproportionately affected by the war on drugs through employment and community involvement. GTI is proud to be an equal opportunity workplace.

We can't wait to meet you.