Mortgage Expert

London
Operations
Full-time - Permanent
The Role:
Do you have a background in mortgage brokerage and want to lead the way in changing the market?
Habito is developing a new breed of brokers, fast-paced, interacting via online live chat, creating an empowering & rewarding environment. All of the manual processes that take you away from your customers are removed or automated & we’ve only just started. Want to be part of this amazing journey & help influence the brokerage of tomorrow? Then you may be for us…..

The successful candidate will be responsible for, but not limited to:

    • Creating a best in class advice service for all customers - you will do this by assessing customers applications and issuing high-quality recommendations efficiently keeping your customer fully informed throughout the process
    • Providing a 5-star customer experience throughout all interactions putting the customer first & empathising with purpose.
    • Delivering a high-quality level of communication via online live chat
    • Managing an ongoing pipeline of applications proactively, efficiently & effectively.
    • Working closely with direct Ops colleagues and the wider Habito group to deliver the best results for the customer

The Candidate will be:

    • Proactive in their own performance and development
    • CeMap qualified with +1 year of experience
    • Whole of market OR multiple lender experience.
    • Want to work as part of a team to achieve what is best for their customer
    • Eager to help us disrupt the mortgage industry & continually improve
    • Organised & able to manage multiple cases in a fast-paced environment
    • Flexible and happy to work shifts to maintain an excellent customer experience involving evening and weekends
The stated experience level is a guide and does not preclude applications from candidates with more or less experience, provided the requisite skills can be demonstrated”

The benefits
– Competitive salary and share options
– Unlimited holiday
– Free catered lunches, snacks and team bonding
– Enhanced maternity & paternity leave
– Free healthcare and life assurance
– Career development, coaching and training
– Contributory pension scheme
– Monthly massages with Urban Massage
– Cycle to Work Scheme


More about Habito
You shouldn’t have to go through hell to get a mortgage. That’s why we built Habito.

We use breakthrough technology and top tier experts to deliver the most personalised, fast and convenient way to get a mortgage today. All for free.

We don’t stop at mortgages, either. Together we’re building whole new ways of buying and owning your home. At Habito, you’ll be a vital part of that future.