Partner Success Lead (Flexible with Remote Work)

Chicago, IL /
Growth /
Full Time (Flexible with Remote Work)
Who we are

We're building a Catholic meditation app. Think Calm or Headspace, but for prayer. We believe that people are searching for peace & spiritual growth, and that there is no surer way to find it than by learning to sit in silence with God: “Come to me, all you that are weary and are carrying heavy burdens, and I will give you rest” (Mt 11:28). Our goal is to build something that combines the beauty of the Church’s spirituality with truly world-class tech & design.

We launched the app in the Apple and Google Play stores in December of 2018 and so far we’ve been humbled with incredible growth & traction. We've been downloaded over 1.5 million times and have over 40,000 5-star reviews. We're blessed to be backed by some of the best VC investors in the world and are excited to build out the team to help a lot more folks grow closer to God.

Tldr: We are looking for someone to join our rapidly growing team to help ensure that the Catholic schools and parishes we partner with have amazing launch experiences and stay engaged in their prayer life as community on an ongoing basis

What you'll do

    • Launch Hallow School & Parish Partnership: We've just recently launched new programs for Catholic schools and parishes to help strengthen our local communities' mental and spiritual health. One of your main responsibilities will be supporting these partners in launching Hallow in their communities.
    • Ongoing Partner Engagement & Learning: Our goal is to help every member in our partner communities build a daily prayer habit. That requires us to continue to engage our partners with seasonal marketing resources, community engagement events, and case studies of what is working well in high engagement communities
    • Help Improve Our Sales Process: We are in the early innings of building our school and parish sales process. You will play a critical role in listening to our customers and learning how we can improve both our sales approach and product offering.
    • Be a HUGE part of Hallow’s Growth: Your work will directly impact Hallow’s ability to grow to millions of people praying around the world. 

What you'll love

    • Mission: This work is incredibly humbling. Every day we get amazing stories and get the pleasure of working on something that impacts lives. One of my favorite user quotes: “I hate quoting an old, overused cliché, but I’ve been very lost. And I think for the first time in a while I may be found.”
    • Ownership: You’ll be owning Hallow's relationships with leaders in Catholic schools and parishes across the country. There is nothing more exciting than supporting those directly responsible for the next generation of Catholics developing a personal relationship with God. 
    • Growth: From day 1, you’ll be a part of the startup journey. Over the next year, we’ll build out the company significantly, and we’ll need your help in building a global network of community partners.
    • Flexibility: HQ will be in Chicago and would love to have as many team members there as possible, but you will be responsible for building relationships across the country so are flexible on location.
    • Comp: We will pay competitive market rates both in terms of equity, cash, & benefits. 

What we're looking for

    • Passion: First & foremost, we’re looking for someone excited about our mission. It makes it a lot more fun :)
    • Relationship Oriented: The central focus of partner success operations is the ability to understand where someone is falling short of their potential and to help them achieve it. Strong relationship management will be critical.
    • Analytically Driven: In order to understand if we are having a positive impact in our partner communities, we will need to set measurable impact targets and be disciplined in tracking our progress toward our goals.
    • Proactive: As we navigate our first year of selling programs to Catholic parishes and schools, we will need to iterate our process and optimize our relationship management processes. Proactively looking for ways we can improve and test new strategies is a priority.
    • Process & Detail Oriented: We really care about what we’re doing & try to build as fast as we can. In order to provide a world-class experience to our partners while moving quickly across multiple relationships, we need to document all of our internal and external activities. Clear and consistent written communication is paramount.
    • Experience: Having worked in a customer success or customer operations role previously is a plus, but is not required.
You can find more details on our school program here and our our seasonal parish plan here.

We are so incredibly humbled that you're considering joining the team.

Best,

Alex J
CEO & Co-Founder