Customer Onboarding Specialist

Customer Success & Support /
Full-time /
The future of food production hinges on an important question: How do we feed the world’s growing population without compromising our natural resources? Both dairy and beef farmers feed our population and hold the keys to vital climate solutions. At Halter, we’re on a mission to enable farmers to run the most productive and sustainable farms. Farmers are using Halter to break free from the time-intensive constraints of conventional farming. They’re growing more grass, increasing milk production and/or helping their cattle gain more weight (for beef farming) and improving the health and well-being of their cows.

We bridge deep tech into farming. Halter enables farmers to remotely shift, virtually fence and proactively monitor their cows’ health and behaviour. Can you imagine watching 500 cows or cattle walk calmly towards the milking shed or their next break? No quad bikes, no dogs, no fences. Just a mob of cows walking at their own pace. People say it looks like magic. Our customers are revolutionising farming with Halter. It's changing lives and transforming an industry.

People join Halter because they want to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Bessemer Venture PartnersDCVCBlackbirdPromus Ventures, Rocket Lab’s Peter Beck and Icehouse ventures.

To find out more, visit our careers websiteLinkedIn & Instagram.

About the role

As an Onboarding Specialist at Halter, your focus will be on implementing our onboarding experience for our customers, a key element in delivering value through every step of the customer journey. You are fundamental to our mission of delivering remote onboarding at scale, ensuring that our solutions not only meet but exceed our farmers' needs. In this role, you will be pivotal in executing our onboarding strategy, ensuring a world-class customer experience, effectively managing timelines, and driving product adoption among our farmers. 

Your efforts will directly contribute to our customers' success, demonstrating the tangible value of Halter through tailored onboarding experiences that facilitate seamless integration and maximise utility. This role is about more than just guiding new users; it's about creating lasting value that supports the growth and success of both our farmers and Halter.

We are looking for big thinkers who know how to get stuff done. We love people who are comfortable working in a dynamic, high-energy environment where they will be challenged daily. We want people who are passionate about nurturing exceptional customer experiences. 

What your day could look like

    • Facilitate the customer onboarding process from sales handover to the successful transition to the Customer Success team.
    • Support the adoption of Halter's products by implementing onboarding activities that meet customer needs.
    • Provide continuous support and guidance to customers throughout their onboarding journey, serving as their primary contact.
    • Engage in collaborative efforts with Sales, Customer Success, Marketing, and Product teams to deliver a cohesive customer experience.
    • Identify and address opportunities to improve the onboarding process and enhance customer satisfaction and efficiency.
    • Ensure a thorough and seamless handover of customers to the Customer Success team, including the transfer of essential customer information and insights.
    • Monitor, report, and respond to key onboarding metrics to improve the onboarding experience.
    • Maintain effective communication with all stakeholders, providing updates on onboarding activities, outcomes, and areas for enhancement.
    • Promote a positive onboarding experience, encouraging customers to advocate for Halter.

Who we’re looking for

    • A minimum of 1 year of experience in customer onboarding or customer success in a SaaS environment, with a proven track record of enhancing customer experiences.
    • Demonstrated ability to engage directly with customers, providing exceptional support.
    • Strong collaborative skills, with experience working alongside cross-functional teams to achieve a unified customer experience.
    • Project management skills, including the ability to manage timelines, coordinate cross-functional team efforts, and drive projects to completion. 
    • Effective at identifying and implementing process improvements to improve customer satisfaction.
    • Capable of analysing onboarding metrics to drive improvements and report on successes and challenges.
    • Excellent communication abilities, with a commitment to maintaining transparency and open lines of communication with stakeholders.
    • A passion for delivering a positive customer experience and fostering customer advocacy.

Why our team loves working at Halter

    • A genuine and shared connection to our mission to make a difference in the world.
    • The excitement, risk, and reward of a high-growth technology scale-up.
    • The pride of joining an iconic New Zealand technology company growing successfully on the global stage.
    • The opportunity to work with and grow together with an enthusiastic, and highly gifted team with diverse backgrounds.
    • The opportunity to supercharge your career in a supportive and caring environment.
    • Our ideas are truly valued, we are able to move fast, and our impact is real.
    • Dog-friendly office right in the heart of Auckland city. Did we mention dogs and cows?
    • Delicious snacks and drinks are available for your daily flow.
    • Healthy body, healthy mind. We’re partnered with Southern Cross Health Insurance to support your well-being.
    • We offer 6 months of fully paid parental leave for primary caregivers, 4 weeks of fully paid secondary caregiver leave and many other parental benefits that support you and your family.
    • Our personal growth is important. Halter offers an annual $1000 self-development budget to be used for anything that fuels personal growth.
    • Our time to recharge is valued, we’re offered wellness leave and unlimited paid annual leave.
    • We offer an inclusive and attractive remuneration package made up of salary, benefits and an employee stock ownership plan.
Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit!

Our Office First Approach (For Auckland Offices)

We do have flexible working hours and you can work from home when you need to but we encourage our team to be in the office as much as you can.

We have an office-first approach because we would like to keep the opportunity for teams to have spontaneous interactions which in turn has allowed our team at Halter to foster strong relationships. Stronger relationships make it easier to disagree, give feedback, do meaningful work and as a result, be higher performing as a team.

This is applicable mainly for our Auckland office-based roles rather than on-the-road roles in teams such as Customer Success or Business Development teams.

Join our team

If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch!

Please also feel free to check out the careers and culture page for more information on working at Halter and don't forget to follow us on LinkedIn & Instagram.