Virtual Fencing Support Specialist
Morrinsville
Research & Development – Research & Development /
Full-time /
On-site
At Halter, we’re building world-class virtual fencing technology that transforms the way farmers and ranchers work. We tackle complex, real-world problems with technical solutions, helping farmers lift productivity, care for their animals, and farm more sustainably. We're looking for a Virtual Fencing Support Specialist to join our Guidance Operations team. This is a great role for someone who’s passionate about ag, understands farming deeply and thrives on problem solving. This role sits right at the intersection of tech and farming. We’ll train you to become an expert in virtual fencing; understanding the technology inside out, and how animals interact with it. You’ll work in a small, focused team handling the trickier support queries we get from farmers, digging into data, diagnosing issues, and helping deliver world-class support.
About the role
With over 450,000 collars online, there’s always something interesting to dig into. Farmers reach out via our in-app chat, and your job is to get to the bottom of their questions and issues. You’ll use data from the collars to replay events and figure out exactly what happened. When a new farm starts with Halter, their cows go through a training process. In this role, you’ll be monitoring how that’s going, using data to track progress and reaching out to farmers to offer support, insights, or advice as needed. Every time we release a new version of firmware, it has to be thoroughly tested before it hits the field. You’ll start by walking the collar around like a cow (seriously), then dive into the data to make sure everything’s working as expected as we roll it out to the wider fleet. You'll spend most of your days on the R&D farm near Morrinsville. We turned the old calfbarn into an office with prime views of our farm. Once or twice a fortnight, you’ll head up to our HQ in Auckland to work closely with our support and onboarding teams, making sure our farmers get the best support possible. While we aim to solve most issues remotely, sometimes you’ll be out on customers’ farms, hands-on, helping them directly.
What we're looking for
- You’re passionate about agriculture and want your work to make a difference
- You get farming. Not just the big picture, but the everyday stuff that actually matters
- You're tech-savvy, love figuring stuff out and don’t mind getting your hands dirty
- You know how to talk to farmers: straight up, no BS. Even when things are not working as they should; you can keep the conversation productive and find a way forwardYou’re a critical thinker who can solve complex problems, even when the pressure’s on
- You're organised, you care about the details, and you don’t let things slip.
What your day could look like
- Get deep into how virtual fencing works — from collar firmware to cow behaviour
- Solve tricky farmer queries by digging into data and figuring out what actually happened
- Track how new herds are training and proactively jump in to support when needed
- Test new firmware out on the R&D farm (yes, that includes walking collars like a cow 🐄)
- Help make sure every release is rock-solid before it hits the field
- Work closely with our support and onboarding teams to make sure farmers get a smooth experience
- Head out on-farm now and then to troubleshoot in person when it counts
- Stay organised, close the loop, and make sure nothing slips through the cracks
- Do whatever it takes to help farmers succeed with virtual fencing
Why our team loves working at Halter
- Dedicate yourself to solving real-world problems alongside an epic team in a culture designed around growth.
- A genuine and shared connection to our mission to make a difference in the world.
- The pride of joining an iconic New Zealand technology company. The excitement, risk, and reward of a high-growth technology scale-up on the global stage.
- Our ideas are truly valued, we are able to move fast, and our impact is real.
- State-of-the-art, dog-friendly office that’s been thoughtfully designed right in the heart of Auckland city. Did we mention dogs and cows?Healthy body, healthy mind. We’re partnered with Southern Cross Health Insurance to support your well-being.
- We offer 6 months of fully paid parental leave for primary caregivers, 4 weeks of fully paid secondary caregiver leave and many other parental benefits that support you and your family.
- Our personal growth is important. Halter offers an annual $1000 self-development budget to be used for anything that fuels personal growth.
- Our time to recharge is valued, we’re offered wellness leave and unlimited paid annual leave.
- We offer an inclusive and attractive remuneration package made up of salary, benefits and an employee stock ownership plan.
- Delicious snacks and drinks are available for your daily flow.
Our Office First approach
- There’s a reason you visit your friends in person, live with your family and don’t do dinners over Zoom. Humans are wired for connection. We believe a world-class, in-person office culture is the best way for high-performing teams.
- Being office first is a core pillar of our culture. We believe in-person connections are key to driving your own growth, learning, impact, and building genuine long-lasting relationships. Strong relationships make it easier to disagree, give feedback, and do meaningful and aligned work. We don’t like having heaps of rules or policies, but this means having strong, trusted relationships is critical.
- We’re office first, not office only. This means working from the office everyday is our default setting, but we flex when we need to. We have a high-trust culture, so everyone is trusted to do what’s best for Halter.
- Our office vibe is something special, it’s hard to describe until you’re here, but people at Halter who have come from fully remote or hybrid companies say they could never go back - the high energy and spectacular people they are now surrounded by everyday makes work so enjoyable. Your growth, your learning and your impact is truly unlimited here, and a big part of that comes from being together solving problems, innovating, building context, and constantly learning from each other.
Join our team
- Halter is committed to promoting a diverse and inclusive organisation — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit!
- If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch!
- Please also feel free to check out the careers and culture page for more information on working at Halter and don't forget to follow us on LinkedIn & Instagram.
