IT Support Associate

Washington, DC /
Ballast Research, Hamilton Place Strategies, and Flag Media Analytics /
Full-time
Summary of Position:
Ballast and HPS are is seeking a savvy IT Support Associate with strong interpersonal and problem-solving skills to support the technical needs of our staff and operations of our growing firm. We are looking for a professional, warm, and positive person who is committed to the position long-term and is interested in learning and supporting a growing business as part of a small operations team. If you feel comfortable wearing many hats and thinking on your feet, this opportunity could be a great fit for you.

Duties & Responsibilities:
+ Serve as primary internal contact for office-wide Information Technology support in conjunction with and at the direction of the IT Manager
+ Works with IT MSP representatives to troubleshoot software issues and maintain overall functionality of office technology equipment
+ Manage office-wide technology in conference rooms, serving as point person for internal and external meeting setup
+ Assist in Google Apps, Box, and other SAAS platform administration, provisioning user accounts and access to folders and email groups as needed
+ Monitor and maintain the performance of printers, phone systems, televisions, and server room equipment
+ Facilitate technology procurement & administration, working with vendors to provide the most effective and cost-efficient supplies for the company
+ Maintain database of assets, keeping inventory of office wide equipment
+ Responsible for training new employees on all technology used in the office
+ Provide general support to the Operations team and assist with special projects as needed

Qualifications:
+ Bachelor’s degree or equivalent experience required
+ 2+ years of related experience providing technological customer service support required office support or technology customer service experience required
+ Excellent knowledge of technology, inclusive of hardware, software, and operating systems; experience with the below applications and systems a plus:
o Windows and MacOS operating systems
o Google Apps Workspace for Business
o Microsoft Office Suite, including Office 365
o Adobe Systems
+ Ability to troubleshoot technological issues on a variety of platforms
+ Experience working with vendors and contractors preferred
+ Excellent verbal and written communication skills required
+ High level of attention to detail and strong organizational skills
+ Ability to work independently as well as a member of a team
+ Ability to take initiative deal with ambiguity and proactively solve problems
+ Ability to maintain composure, a positive attitude, and a friendly demeanor in a fast-paced environment 
+ Demonstrated ability to prioritize multiple, competing priorities both internally and externally for our clients

Benefits:
+ Salary commensurate with experience
+ Excellent health care benefits, with 100% of the individual employee and 50% of dependent health care premiums covered
+ Competitive retirement benefits with 401(k) matching
+ Twelve weeks of paid parental leave
+ Monthly stipend for cell phone
+ Generous paid time off and holiday schedule
+ Frequent firm-wide social events and activities
+ Excellent environment for leadership development

Ballast Research
Ballast Research is a growing consulting, research, and data firm that provides direct feedback from senior policymakers through quantitative and qualitative research. Ballast clients, including Fortune 500 companies, nonprofits, and trade associations, leverage Ballast's data-driven insights to validate impact, identify opportunities, and determine optimal strategy and investment for future success.

Hamilton Place Strategies
Hamilton Place Strategies (HPS) is an analytical public affairs consulting firm headquartered in Washington, D.C. HPS uses substantive analysis to understand complex topics, and creative public affairs tools to explain issues to audiences and reach critical stakeholders. We achieve our clients' goals by enhancing understanding of issues, products, and companies, and ultimately, improving outcomes.

Flag Media Analytics
Flag Media Analytics (Flag) is a next-generation news monitoring service. Flag is designed to facilitate and shorten the decision cycle for media engagement and improves planning, feedback, and accountability for communications functions. Flag was originally founded in 2015 by members of the HPS team.

Our Culture
Ballast, HPS, and Flag have a collaborative and collegial culture. They offer an environment where hard-working, entrepreneurial, and kind people thrive. We are seeking an entrepreneurial, energetic, innovative, and driven individual with deep intellectual curiosity and a passion for policy and solving complex challenges to join our team.
Ballast, HPS, and Flag value diversity and inclusion, are committed to equal employment opportunity, and to compliance with federal anti-discrimination laws. We also comply with District of Columbia law, which prohibits discrimination and harassment against employees, applicants for employment and interns based on race, color, religion, sex (including pregnancy, childbirth or related medical conditions, reproductive health decision and breastfeeding), national origin, disability, age (18 and over), personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, matriculation (e.g., being enrolled in a college or university or in a business, nursing, professional, secretarial, technical or vocational school), political affiliation, genetic information (including family medical history), lawful use of tobacco products, unemployment status and status as a victim or the family member of a victim of domestic violence, a sexual offense or stalking.