Personal Shopper
Portland, OR / Remote
Customer Service – Personal Shoppers /
Full Time /
Hybrid
We are the champions of childhood
Hanna Andersson is a Portland, Oregon-based premier kids and baby clothing brand. Our clothes are made to play, made to last, and designed to let kids be kids. We have core commitments to design, quality, and sustainability, and we believe in helping families create meaningful everyday moments. These principles guide the Hanna Way, and lead to an experience authentically different from other children’s brands.
We cultivate our unique brand by hiring team members who believe in these values, own a customer service mindset, and who are innovative, results-oriented, and comfortable working in a collaborative and growth-driven work environment. We all share in our brand’s success, and we actively encourage our team members to maintain a healthy balance in their daily lives.
Position Summary
Our Personal Shopper team is dedicated to building meaningful relationships with our Hanna customers. They serve as trusted advisors, offering personalized advice and sharing their expertise on our products, fabrics, sizing, trends, and services. Personal Shoppers work closely with each customer to process orders and create unforgettable, tailored experiences. To excel in this role, they should be creative, organized, and possess excellent communication skills, both written and verbal.
Schedule: Applicants need to be flexible and available during nights and weekends (Pacific Time) to support business hours (Monday to Friday, 6:00 am to 6:00 pm PT; Saturday, 6:00 am to 5:00 pm PT; Sunday, 6:00 am to 2:30 pm PT).
Location: Portland, OR (Hybrid) highly preferred or Remote (Pacific Time Zone Hours)
Essential Duties
- Cultivates customer relationships through personalized connections.
- Acquires and builds a customer base primarily through forming relationships with new customers and retaining/building existing customers.
- Ability to strategize own business and be self-motivated; takes initiative to increase productivity through suggestive selling and strong customer relationships
- Achieves personal and business sales goals.
- Provides helpful information to both yourself and customers about merchandise, upcoming events, special promotions, policies, and services.
- Demonstrates expertise in styling and brand knowledge.
- Recommends merchandise based on expert product knowledge and customer preferences.
- Utilizes selling tools and technology to sell across all channels effectively.
- Collaborates with others as needed to deliver the best customer experience.
- Actively creates a positive work environment through teamwork and collaboration.
- Maintains positive working relationships throughout the company.
- Plan timely and appropriate feedback/follow-up with the Manager as requested.
- Actively embraces Hanna’s spirit of “we’re in this together."
- Additional tasks and responsibilities assigned as necessary.
Qualifications
- Minimum four (4) years of demonstrable experience as a personal shopper, stylist, or as a retail
- employee or manager.
- Experience in customer service–oriented roles with proven ability to sell products and services.
- Familiar with and able to use mobile technologies.
- Strong knowledge of fashion, keeping up with trends and a knack for styling children's clothing
- Attentive to clients' interests, requests, and boundaries.
- Ability to curate collections that are appropriate for everyday, leisure, and special events.
- Must be willing to work a flexible schedule based on business needs, which will include evenings,
- weekends, and holidays.
- Demonstrated proficiency in the use of word processing, databases, spreadsheets, e-mail, and internet
- software.
- Demonstrated fluency in the English language. Bilingual Spanish, highly preferred.
- Experience with Salesforce, highly preferred.
- Education & Qualifications
- High school diploma or equivalent.
$19 - $20 an hour
Hanna Talent Cultivation Standards:
With a rise in cyber-criminal activity, please note Hanna will never:
-Ask for any sensitive personal information via email, text, or other forms of instant messaging
-Interview you via email and/or send you a list of questions in lieu of an interview
-Extend an offer without speaking to you via phone or video call
-Ask for bank account or financial information during the recruiting process
Legitimate email communication will only be done to and from @hannaandersson.com email addresses. Please examine messages carefully to ensure this is the domain you are receiving messages from, as cybercriminals may also utilize domains that look similar but may have one letter off (such as @hannaandersson.com).
Legitimate candidate application submissions are received directly from the applicant. All unsolicited third-party submissions will be considered illegitimate and will not be reviewed or considered for hire.
Hanna Andersson provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. As an Equal Opportunity Employer, Hanna Andersson prohibits discrimination, harassment, and retaliation of any kind. Hanna Andersson encourages applicants of all ages.
