Customer Support Operations Lead

Remote (USA)
Support /
Full-Time /
Remote

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Customer Support Operations Lead

  • Are you legally eligible to work in the United States indefinitely on a full time basis without need for support from the Company?
  • How would you rate your hands-on experience administering Zendesk?
  • Do you have at least 3 years of leadership experience in Support Operations, Customer Experience, or a related role at a SaaS company?
  • Have you onboarded or implemented a BPO or outsourced support team?
  • If yes, please explain your experience onboarding or implementing a BPO or outsourced support team.

U.S. Equal Employment Opportunity information   (Completion is voluntary and will not subject you to adverse treatment)

Our company values diversity. To ensure that we comply with reporting requirements and to learn more about how we can increase diversity in our candidate pool, we invite you to voluntarily provide demographic information in a confidential survey at the end of this application. Providing this information is optional. It will not be accessible or used in the hiring process, and has no effect on your opportunity for employment.