Customer Service Representative

Jakarta /
ID Department – Customer Service /
Full-time
HappyFresh is the fastest-growing online grocery marketplace in South-East Asia and Asia's Best Company to Work For 2019. Headquartered in Jakarta, we have expanded to major cities in three countries and now operate in Indonesia, Malaysia, and Thailand. Every day, our team delivers the #FreshlyHandpicked quality groceries to thousands of customers.

As a company, we are here to deliver a simplified life by providing an easy grocery shopping experience with a high-quality service. With our HappyFresh Culture, we believe we can achieve our goals with you in it. 

What You'll Be Doing

    • Handling and resolving customer complaints by phone, e-mail, live chat, and social media
    • Working with the Operations team to monitor live track orders and assist our shoppers and riders
    • Working with the Finance team to analyze fraudulent activities
    • Escalating any issue or bugs to another Team

Who We Are Looking For

    • Minimum Diploma degree (fresh graduates are encouraged to apply)
    • Fluent in English (written & spoken)
    • Have great interpersonal and communication skills
    • Strong attention to detail & high level of accuracy in work produced
    • Solid computer skills (Microsoft Office, web interface)
    • Team player willing to work on a variety of different projects
    • Passion for startups and eCommerce
    • Start ASAP

Perks

    • Employee discounts: affordable grocery special for HappyFreshers!
    • Generous medical, dental, and maternity insurance
    • HappyHealth; allowance provided to HappyFreshers for health activities and health-related items
    • LinkedIn Learning access for all courses!
    • Work-from-home days
    • 12 days of paid leave per year, plus additional 1 day off for every work anniversary 
    • HappyFit; a free & fun exercise time along with HappyFreshers inviting professional trainers
    • HappyMind; a psychological consultation program with experts from Clinician, to keep your mental health in track
    • Lactation room for working mothers
    • Occasional celebration for when we achieve something big together!
See what it's like to work here: http://happyfresh.com/careers