Customer Service Representative

TH – Customer Service
What you’ll do
Handling emails and inbound calls from customer related to their requests, and calling outbound to solve it
Escalating inquiries and complaints to the respective division – Operations, IT, Content, Finance, and Marketing
Identifying process improvements and opportunities to manage demand
Maintaining customer records by updating account information
Recommending potential products or services to management by collecting customer information and analyzing customer needs
Supporting operation team then connect with customer and help to solve every issue
Who we are looking for
Expert in communication (email and phone)
Computer literate and enthusiastic for Internet and its possibilities
Interpersonal savvy and problem-solving
Very strong in working independently as well as in a team
Enthusiastic self-starter: proactive, creative, well-organized, structured work, focused on process, details, and quality
Experience in Customer Service field is a plus
Fluent in both Thai and English
Able to work on shifting schedule including public holiday
New grads are welcome
See what it's like to work here: