Delivery Coordinator/Dispatcher

Kuala Lumpur /
MY – Operations /
Full-time
Grocery shopping is easy, said no one ever! Nobody likes cardio in the supermarket, looking for an empty parking bay, lining up and, God forbid, traffic jams. There is more to life than just reaching for that loaf of bread on the top shelf at the store. Enter the solution! 

We are HappyFresh, Southeast Asia’s leading grocery e-commerce company that is hell-bent on delivering a simplified life by revolutionizing how you and many households get their groceries. 

Our HappyFresh app grants access to over 400 partnered supermarkets and specialty stores that echo our cause to change the grocery shopping landscape. 

Customers can also shop from our HappyFresh Supermarket, which offers greater shopping flexibility. Enjoy express and scheduled grocery deliveries, fewer out-of-stock moments, competitive prices and more.

We hold through to 5 cultural pillars that serve as our mantra behind our day-to-day tasks and interactions with our teammates, laying the foundation for a more conducive and productive work culture. They are: 

Customer, Customer, Customer 
Ownership and Deliver Impact 
Team Player
Openness
Self Mastery

Beyond our strive towards solving the problem that is grocery shopping, we look to address the needs and wants of local communities and create a future where groceries will never be a problem in the modern world. 

What Will You Do

    • Arrange and assign orders to Rangers, Riders, Drivers and Shoppers.
    • Handle delivery slots for Fleet in order to achieve and maintain great customer experience.
    • Handle enquiries from the fleet as well as customers.
    • Ensure proper utilization, recording and tracking of cash-float.
    • Monitor behaviour and actions of the fleet and carry out thorough reporting when problems and misdemeanours arise.
    • Assist customer service team in monitoring and providing information regarding orders.
    • Carry out any other duties that are requested by the Company from time to time.

What Will You Need

    • Min academic qualification : SPM
    • Good knowledge in Ms Office applications;
    • Strong interpersonal skills: ability to relate to and interact with people in a friendly, professional manner;
    • Able to supervise team in different locations;
    • Able to work long hours and weekends (if required);
    • Well organized, able to multi-task, and work in a fast-paced environment;
    • Able to speak, read and write in Malay and English;
    • Good attitude, fast learner and aim for the best customer service and operational excellence;
    • Fresh graduates are encouraged to apply.

What's In It For You

    • HappyFit: fun exercise programs alongside professional trainers.
    • HappyMind: free psychological consultation to keep your mental health on track.
    • HappyBenefit: allowance for health activities and health-related items.
    • LinkedIn Learning access for all courses!
    • Discounts on grocery shopping on our HappyFresh app.
    • Competitive compensation package including medical, dental, maternal insurance and more.
    • No Meeting Thursday: an internal initiative for HappyFreshers to engage in deeper work task focus without distractions.
    • Additional 1 day annual leave for each work anniversary.
    • Birthday leave.
    • Occasional celebration for team engagements.
    • All-access to snacks in our pantry.
    • Hybrid working environment with dynamic and international colleagues.
What Will You be Part of
Meet, collaborate, and flex your skills alongside talented and driven problem solvers from all walks of life. We applaud a hungry-to-learn and a proactive attitude in helping other HappyFreshers within and beyond your departmental borders in their time of need. All while striving for the same goal  - to deliver a simplified life.

We place safety for HappyFreshers first. Hence why, we take extensive measures to ensure you stay safe and healthy in body, mind, and soul through our various online and offline activities. 

See what it's like to work here: http://happyfresh.com/careers