Customer Service Representative

Kuala Lumpur
MY – Customer Service
Full-time

What will you be doing?

    • Deliver personalized service via various channels (i.e. calls, emails, chat, social media) related to the customer in an effective and efficient manner.
    • Expected to consistently deliver excellent quality service to customers to achieve total customer satisfaction and solicit customers’ feedback and identify trends for improvement actions.
    • Co-ordinate with the relevant stakeholders to investigate and respond to customers in a timely manner.
    • Be the voice of the customers. Suggest improvements and seek opportunities for innovation in customer service standards, policies, and procedures for the company or department.
    • Keep abreast of developments and changes in products, services, policies, and procedures by reading pertinent journals, attending briefing/meetings and courses.

Who are we looking for?

    • Strong team player.
    • Customer-oriented with good interpersonal and communication skills (oral and written).
    • Highly adaptable to a fast-paced and dynamic environment.
    • Problem analysis and problem-solving skills.
    • Fluent in English & Bahasa Malaysia (Writing and Speaking).
    • At least 1-year call center experience.
    • Fresh graduates welcome to apply.
    • Willing to work in Mid Valley, Kuala Lumpur.
    • Able to work in shifting schedule including on weekends and public holidays.
    • Computer literacy (E-mail, Gmail & MS applications).
    • Preferred knowledge in any of the one: Zendesk, LivePerson, FreshDesk, any CRM system.

Perks

    • Fun, friendly, young and dynamic colleagues.
    • Multi-cultural environment.
    • Smart casual attire everyday.
    • Employee Purchase Privilege: affordable grocery shopping and delivery for HappyFreshers!
    • Free flow of snacks in the pantry..
See what it's like to work here: http://happyfresh.com/careers