Customer Service Representative

Kuala Lumpur, Malaysia
Customer Service
Full-time
HappyFresh Group is the number one online grocery company in Southeast Asia. With headquarters in Jakarta, we have expanded to eight cities in three countries and now operate in Indonesia, Malaysia, and Thailand. Every day, our team delivers the freshest, highest quality groceries to thousands of customers in Southeast Asia's major cities.

We know very well that when you create a product for everyone, you have to involve everyone. That is why at HappyFresh, we value inclusion over elitism, skills over credentials. We give talented people opportunities to join and grow with us regardless of their backgrounds. As long as you can make a difference, we welcome you to join a team that shapes the future and have fun along the way.

What will you be doing?

    • Communicate with our valued customers via various channels (i.e. calls, emails, social media, etc)
    • Handle inquiries from HappyFresh shoppers and riders

Who are we looking for?

    • Good communication skills (calls + email)
    • Fluent in English and Bahasa Malaysia
    • Able to work in shifting schedule including weekends and public holidays
    • Fresh graduates welcome to apply
    • Willing to work in Mid Valley, Kuala Lumpur

Perks

    • Employee Purchase Privilege: affordable grocery shopping and delivery for HappyFreshers!
    • EPF, Socso and EIS.
    • Medical, dental and Group Hospitalization Insurance.
    • HappyHealth Allowance: provided to HappyFreshers for health activities and health-related items.
    • Free flow of snacks in the pantry.
    • Work-from-home days.
    • Child Care Day and Lactation room for working mothers.
    • Flexible working hours

Culture & Environment

    • Fun, friendly, young and dynamic colleagues
    • Multi-cultural environment
    • Smart casual attire everyday 
See what it's like to work here: http://happyfresh.com/careers