Customer Service Representative

Kuala Lumpur, Malaysia
Customer Service
HappyFresh Group is the number one online grocery company in Southeast Asia. With headquarters in Jakarta, we have expanded to eight cities in three countries and now operate in Indonesia, Malaysia, and Thailand. Every day, our team delivers the freshest, highest quality groceries to thousands of customers in Southeast Asia's major cities.

At HappyFresh, we believe that everyone should live a life the way they choose it. That is why we don't just deliver groceries--we liberate people's life for a simpler, healthier, and better lifestyle by getting the freshest, highest quality groceries handpicked for them by our trained personal shoppers.

And "fresh" does not only represent the way we pick our groceries, it also represents the quality that we work so hard to live by. We are an international melting pot with more than 200 people from 15+ different nationalities, all working together hand in hand to empower people in making smarter choices in groceries. Working with us, you will be pushed to achieve your potential with maximum fun.

What will you be doing?

    • Communicate with our valued customers via various channels (i.e. calls, emails, social media, etc)
    • Handle inquiries from HappyFresh shoppers and riders

Who are we looking for?

    • Good communication skills (calls + email)
    • Fluent in English and Bahasa Malaysia
    • Able to work in shifting schedule including weekends and public holidays
    • Fresh graduates welcome to apply
    • Willing to work in Mid Valley, Kuala Lumpur


    • Employee Purchase Privilege: affordable grocery shopping and delivery for HappyFreshers!
    • EPF, Socso and EIS.
    • Medical, dental and Group Hospitalization Insurance.
    • HappyHealth Allowance: provided to HappyFreshers for health activities and health-related items.
    • Free flow of snacks in the pantry.
    • Work-from-home days.
    • Child Care Day and Lactation room for working mothers.
    • Flexible working hours

Culture & Environment

    • Fun, friendly, young and dynamic colleagues
    • Multi-cultural environment
    • Smart casual attire everyday 
See what it's like to work here: