Support Engineer

Kuala Lumpur /
MY – Tech /
Full-time

What You'll Be Doing?

    • Responsible for receiving incidents and requests from customer service team / internal user with related to end-users
    • Responding to customer service team / internal user with a solution or escalating it to the other tech teams
    • Record and respond to production incidents
    • Early investigation or analysis of production error
    • Scheduled on-call for 24 hours rotation
    • Actively working and communicating with tech and other teams in HQ

Who Are We Looking For?

    • BA/BS in any fields 
    • At least 2 years of experiences with related position 
    • Experienced in producing a good report using docs or excel 
    • Medium level in Linux scripting 
    • Beginner level in any programming language
    • Preferred experience in these programming languages : Ruby, Go, Java, React JavaScript
    •  Good communication skill, both oral and writing 
    •  Deep understanding in IT / tech reporting process
    • Flexible with the on-call rotations
    • Flexible to work after working hours when needed

Perks

    • Strategic office location: Mid Valley
    • Competitive salary package
    • Annual bonus
    • Free flow of snacks & drinks
    • Flexible working hours
    • Fun, friendly, young and dynamic colleagues
    • Multi-cultural environment
    • Smart casual attire everyday
See what it's like to work here: http://happyfresh.com/careers