Operations Analyst - Driver Activation, Marketplace

Denver /
Operations /
About the Position:
Haul is looking to bring on a Driver Success Analyst to help support our Driver Success team. The position is remote for the time being, but will eventually work out of our Denver, CO office.

Responsibilities:
-Ability to build confidence and trust with our driver network
-Connect with drivers daily via phone, text & email
-Aid drivers through first shift acceptance to consistently completing shifts
-Escalate and resolve areas of concern raised in a timely manner
-Achieve company targets/objectives
-Monitor driver engagement and performance proactively flag potential issues
-Update internal ops tools to notify Company of driver changes & activity
-Work side-by-side with Driver Activation, Driver Ops and Credentialing & Compliance teams.

Required Qualifications:
-MUST have a Bachelor's Degree
-Previous experience working in trucking is a PLUS
-Meticulous and detail oriented mindset
-Ability to accurately attend to multiple tasks simultaneously
-Ability to politely yet firmly inform others of written and data inaccuracies
-Innate aptitude for problem solving
-Ability to work both quickly and accurately
-Ability to work in fast-paced environment and maintain a sense of urgency

What we offer & Perks:
-Strong base salary and stock options
-Medical, Dental and Vision fully covered
-Having launched during Covid, once it is safe to return to an office, Haul will support a "hybrid" scheduling model, under which certain employees would work in the company's offices for at least three days per week and at home or elsewhere for the rest of the week