Director of Learning and Onboarding
Salt Lake City, Utah
Corporate/Support – Clinical Operations /
Full-time /
Hybrid
Join a team that’s transforming mental healthcare. Founded by psychiatrists, Headlight is more than a company: it’s a movement. A movement that exists on the front lines of the mental health crisis, transforming the way people access care and the way clinicians deliver it. In order to help people in their time of need and ensure that every person who comes to us has options, we are transparent about our capabilities, treatments, and coverage, we champion innovation, and we leverage our rich data to continuously implement better ways of delivering care. Our mission is simple but powerful: Improving lives, one session at a time.
Our highly skilled and principled clinical team enjoys autonomy and institutional support so they can put their focus where it should be: on improving patient outcomes. Our clinicians want to do more than help individual clients, so they work to affect the system as a whole, elevating standards of care so that their efforts reverberate far beyond what they could do in private practice.
As the most trusted behavioral health partner in the Western U.S., we’ve established deep relationships that give us unparalleled access, interoperability, and first-priority referrals. This exclusivity, combined with our best-in-class coordinated care and feedback loops, results in superior outcomes and cost savings.
Our services are convenient, accessible, and expert, combining personalized client engagement with advanced technology to enhance, not replace, human connection. Indeed, we hold that human-to-human relationships are indispensable, so from the match to the session to the time between sessions, we provide whole person care so nobody falls through the cracks and there is a brighter path forward for all.
Reporting to the VP of Operations, the Learning and Onboarding Director is responsible for leading Headlight’s Learning and Development team with a strong focus on new hire orientation, ongoing training and change management initiatives. This role will define the learning culture of Headlight, ensuring our clinicians and support staff are continuously supported in their professional growth. You will build and execute learning programs that foster high performance, clinical excellence and effective cross-functional collaboration across the organization.
Our values
- Deliver Excellent Service:We’redetermined to deliver world-class care to our clients. We build long-lasting relationships because we’re intentional about the details of our delivery and quality of care.
- Make Mental HealthMore Accessible:Accessing mental health treatment shouldn’t be as hard as it is. We remove the barriers and simplify the process because it means our clients get the help they need, when they need it.
- Intentionally Listen:Communicate with empathy. We value deep understandings that create a healthy environment of collaboration, feedback and support.
- Learn and Grow: Every day is an opportunity to do better. We want to learn and grow. Our curiosity fuels our desire to improve our practice and process. As we learn and grow, we can help more people – which is what we’re all about.
- Communal Care: We help each other be the best by creating a culture of empathy, respect, growth and balance.
Roles and Responsibilities
- Define the strategy of Learning and Development at Headlight
- Orientation: Design and execute new Clinician Orientation to ensure new hires have knowledge and tools to serve clients
- Onboarding: Collaborate with Recruiting, Credentialing, HR and other departments to ensure a smooth, seamless and positive new hire experience.
- Clinical Training and Excellence: work with Clinical Leadership to identify knowledge gaps and growth opportunities and create learning initiatives to improve them
- Team Lead Orientation: Coordinate and oversee Orientation for clinicians who are promoted into Leadership roles
- Educational Lecture Series: coordinate and execute an internal educational lecture series for Headlight clinicians
- CEU / CME: manage current process for providing clinicians with continuing educational opportunities and find new ways to support professional growth and clinical excellence
- Compliance training: manage content selection and administration of mandatory training for Headlight employees
- Measurement & Insights: Utilize data to measure learning impact and engagement as well as to refine programs and influence learning strategy
- Tool & Platform Oversight: Administer learning platforms including LMS, content libraries, etc.
- Collaborate with Clinical and Executive leaders to inform and drive effective change management strategy
- Continuously evaluate and improve learning programs to identify gaps, evolve with the growth of our organization and address the changing needs of our company and employees.
Qualifications
- 5-7+ years of experience in L&D or Organizational Development roles, with at least 3 years in a leadership capacity
- Background in mental health, healthcare or a mission-driven startup strongly preferred
- Proven experience building programs from the ground up in a fast-paced, remote-first environment
- Deep understanding of adult learning theory, instructional design and organizational psychology
- Experience working with clinical or licensed professionals is a plus
- Prior experience training NextGen EHR or enterprise-level EHR strongly preferred
- Excellent communication and relationship-bulidng skills across diverse stakeholders
- Strong project management and strategic thinking abilities
- Ability to roll up sleeves and do tactical work while also thinking strategically
$90,000 - $115,000 a year
Not meeting all the requirements? Research indicates that women, communities of color, and historically underrepresented individuals are often hesitant to apply for jobs unless they meet every qualification. We are committed to cultivating a diverse, inclusive, and genuine workplace. If you're enthusiastic about this position but your previous experience doesn't precisely match every qualification listed, we enthusiastically encourage you to submit your application. You could be the ideal candidate for this role or others!
Headlight is committed to the principles of diversity, equity, and inclusiveness and seeks to create a working environment reflective of this commitment. We seek to provide a diverse clinician base to support the diversity of our clients. Headlight supports and respects diversity of people, culture, and ideas throughout our organization. Headlight thrives to be a welcoming, diverse and discrimination- and harassment-free workplace.
By applying for this position, you consent to receive future communications from Headlight via email or text regarding this application and related employment opportunities. You may opt-out at anytime by contacting us directly.
