Clinical Team Lead - Therapy
San Diego, California
Clinical – Team Lead Therapy /
Full-time /
Remote
Clinical Team Lead
Overview: A key component of Headlight's mission is to foster a nurturing, secure, collaborative, supportive, and productive environment where our clinicians can serve our clients at the utmost standards of excellence. The role of a Clinical Team Leader is formulated to provide guidance, mentorship, and leadership to a team of clinicians, ensuring that each team member receives personalized support and fosters collaboration and connections within the team. This approach nourishes our ability to consistently meet Headlight's clinical and productivity measures while enabling team members to engage with and contribute to our broader clinical community.
Summary: The Clinical Team Lead role is comprehensive, involving leadership, performance management, communication, crisis resolution, and active contribution to clinical and organizational initiatives. While not directly involved in clinical supervision, the Team Lead is their assigned clinical team's formal manager, focusing on team and individual performance, learning and development initiatives, and aligning clinical processes with organizational objectives. Responsibilities include ensuring adherence to clinical standards, monitoring productivity metrics, supporting new clinician hiring and integration, facilitating effective communication within the Team, managing complaints and crises, and actively contributing to workflow refinement and organizational development.
Skills and Experience
· Inspiration and Leadership: Team Leads must exhibit an ability to inspire and lead the clinical team, steering them toward meeting and/or exceeding our clinical and organizational goals.
· Mentorship and Guidance: An essential aspect of this role involves providing mentorship and guidance to team members, fostering an environment conducive to both team collaboration, and individual professional growth and success.
· Accountability: The successful candidate will demonstrate the courage to hold the team accountable to Headlights Clinical and Operational standards, ensuring unwavering adherence to established benchmarks.
· Conflict Resolution: Proficiency in conflict resolution is paramount, coupled with a professional and respectful approach to navigating and resolving issues.
· Professional and Courteous Demeanor: Foster a safe and positive work environment and enhance professional reputation by maintaining respect and politeness with other team members.
· Track Record of Success: Proven history of clinical expertise, consistent ability to meet or exceed clinical standards and employment obligations, and a history of effectively guiding and developing others while maintaining effective communication skills and fostering positive relationships.
Team Lead Responsibilities
Clinician Support and Adherence to Established Clinical and Organization Policies, Procedures, Standards, and Established Best Practices: The Clinical Team Lead plays a pivotal role in fostering a culture of excellence within the clinical team by actively engaging in collaboration, training, and mentorship initiatives to ensure that all team members consistently uphold the highest standards in their clinical practices. Key focus areas include but are not limited to:
· Promoting accurate and prompt completion of charting and billing paperwork and procedures for content, compliance, and timelines.
· Ensuring adherence to schedule templates.
· Promoting clinician follow-up scheduling.
· Facilitating accurate and prompt completion of Charting and Billing Paperwork.
· Adhering to Standards of Care and Treatment Plans.
· Supporting PTO management and crisis protocols.
· Cultivating professional and courteous behavior in all interactions.
Productivity and Utilization: A primary responsibility for this position will be ensuring that team-level and individual productivity metrics exceed organization and client experience goals; this includes monitoring and enhancing individual and team level metrics such as:
· Team and Individual Utilization
· Total New Appointment Schedule
· Client Kept Rate
· Cancellation Rates by both client and clinician
· Client Retention
· Charting and Billing Compliance
· Calendar Compliance
· Clinician Retention
· Therapeutic Alliance
Hiring and Integration: The Clinical Team Lead will play a required and key role in supporting the interviewing process for new clinicians joining the team. Additionally, responsibilities involve mentoring, training, and integrating new clinical team members to ensure proper team-level support, engagement, training and development, and caseload ramp management.
Communication and Collaboration: Effective communication within the team is pivotal to this role and includes conducting bi-weekly 1:1 meetings with each clinical team member and hosting bi-weekly team meetings to align goals, review team performance metrics, emphasize and train clinical policies, and communicate important clinical and organizational updates. The Team Lead will also provide feedback and relay ideas to appropriate operational and technical teams.
Complaints and Crises Management: As the first point of contact for escalating clinical and professional complaints, the Clinical Team Lead's role includes collaborating with the executive clinical team and operational leaders to ensure the resolution of complaints. The Team Lead will also be instrumental in enforcing protocols for complaint monitoring and clinical escalation management.
Learning and Development Support: The Clinical Team Lead's involvement in Learning and Development is vital. It includes supporting the proper rollout of new processes, workflows, clinical standards, compliance training, and collaborating with the L&D team for training requests, modifications, and team training completion.
Clinical, Operations and Technical Workflow Refinement: When called upon, the Clinical Team Lead will represent all clinical processes in operations and development meetings. The Clinical Team Lead will collaborate with Executive Clinicians to refine clinical workflow policies and procedures, ensuring the highest standards are consistently met by all members of their team. Providing regular updates to direct reports on Headlight's expansion and the rollout of new tech features, operational, care coordination, and clinical.
Clinical Work: As the Clinical Team Lead, the clinician will have a reduced billed-hour expectation based on the Team Lead Adjustment Table (provided in a separate document). Billed hour goals and expertise in clinical workflows, Electronic Health Record (Next Gen - EHR) processes, and clinical support programs must be maintained.
This Role Will Evolve: To ensure Headlight remains flexible and can adapt to changing circumstances, this Clinical Team Lead Job Description may be amended or modified for various reasons, including, but not limited to, changes in organizational structure, legal requirements, industry standards, or business needs. Any modifications or amendments will be communicated to the employee in writing, and the employee is responsible for reviewing and acknowledging the changes promptly. Continued employment following the communication of any amendments or modifications implies the employee's acceptance of the revised terms.
$10,000 - $10,000 a year
$10k per year stipend and reduced billed hour requirement based on team size
Not meeting all the requirements? Research indicates that women, communities of color, and historically underrepresented individuals are often hesitant to apply for jobs unless they meet every qualification. We are committed to cultivating a diverse, inclusive, and genuine workplace. If you're enthusiastic about this position but your previous experience doesn't precisely match every qualification listed, we enthusiastically encourage you to submit your application. You could be the ideal candidate for this role or others!
Headlight is committed to the principles of diversity, equity, and inclusiveness and seeks to create a working environment reflective of this commitment. We seek to provide a diverse clinician base to support the diversity of our clients. Headlight supports and respects diversity of people, culture, and ideas throughout our organization. Headlight thrives to be a welcoming, diverse and discrimination- and harassment-free workplace.
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